ML18100A770

Package Consisting of Employee Concerns Program

ML18100A770
Person / Time
Site:	Salem, Hope Creek
Issue date:	07/29/1993
From:	Barr S NRC
To:
References
NUDOCS 9312230112
Download: ML18100A770 (4)

Text

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~EMPLQYEECONCERNSPROG,MS PLANT NAME: Salem/Hope Creek LICENSEE: PSE&G DOCKET#: 50-272, 311 & 354 NOTE: Please circle yes or no if applicable and add comments in the space provided.

A.

PROGRAM:

1.

Does the licensee have an employee concerns program?

(Ye.s/Comments)

See comment 1 *on page A-4.

2.

Has NRC inspected the program? (No)

B. *

. SCOPE: (Circle all that apply)

1.

Isit for:

a.

Technical? (Ye.s)

b.

Administrative? (Ye.s)

. c.

Personnel issues? (Y e.s)

2.

Does it cover safety as well as non-safety issues?

(Ye.s)

3.

Is it designed for:

a.

Nuclear safety? (Y e.s)

b.

Personal safety? (Ye.s)

c.

Personnel issues - including union grievances?

(Y e.s/Comments)

QCRS & HPES handle personnel issues but not union grievances, which are covered by Employee Industrial Relations.

4.

Does the program apply to all licensee employees?

(Ye.s)

5.

• Contractors?

(Yes)

6.

Does the licensee require its contractors and their subs to have a similar program? (No/Comments)

All contractors are free and encouraged to use the licensee's QCRS and HPES.

200082 7.

Does the licensee conduct an exit interview upon terminating employees asking if they have any safety concerns? *

(Yes)

Issue Date: 07 /29L'l3,____--c-_

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A-1 2500/028 Attachment Q(D \\

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c.

e INDEPENDENCE:

1.

What is the title of the person in charge?

General Manager - Quality Assurance/Nuclear Safety Review (GM-QA/NSR).

2.

Who do they report to?

Vice President and Chief Nuclear Officer.

3.

Are they independent of line management?

Yes.

4.

Does the ECP use third party consultants?

No.

5.

How is a concern about a manager or vice president followed up?

Concerns are escalated to the next organizational management level for investigation and resolution.

D.

RES.OURCES:

1.

What is the size of the staff devoted to this program?

QCRS - licensee staff directed as necessary by QCRS Coordinator to respond to concerns.

HPES - currently one HPES Group Head and two HPES staff engineers.

2.

What are ECP staff qualifications (technical training, interviewing training, investigator training, other)?

BS degree in engineering discipline, INPO HPES Evaluator training, Root Cause training, "Managing with People" training.

E.

REFERRALS:

1.

Who has followup on concerns (ECP staff, line management, other)?

HPES or QA engineer (ECP Staff); licensee management if concern is escalated.

F.

CONFIDENTIALITY:

1.

Are the reports confidential?

(Yes)

2.

Who is the identity of the alleger made known to (senior management, ECP staff, line management, other)?

(if other explain)

GM-QA/NSR, QCRS Coordinator, and appropriate QA or HPES engineer.

2500/028 Attachment A-2 Issue Date: 07 /29/93

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3.

e Can employees be:

a.

Anonymous? (Yes)

b.

Report by phone? (Yes/Comments)

Licensee has a dedicated "Hotline" number with recording backup.

G.

FEEDBACK:

1.

Is feedback given to the alleger upon completion of the followup? (Yes - If so, how?)

Letter from GM-QA/NSR and a response form for QCRS; written report from HPES.

2.

Does program reward good ideas?

No.

3.

Who, or at what level, makes the final decision of resolution?

Responsible licensee General Manager.

4.

. Are the resolutions of anonymous concerns disseminated?

QCRS - No.

HPES - Yes, all concern resolutions are disseminated.

5.

Are resolutions of valid concerns publicized (newsletter, bulletin board, all hands meeting, other)?

QCRS -No.

HPES - Yes, through written report dissemination and incorporation into Operating Experience Feedback program.

H.

EFFECTIVENESS:

1.

How does the licensee measure the effectiveness of the program?

No formal measures; concerns are resolved to the satisfaction of the alleger and the HPES or QA engineer.

2.

Ar~ concerns:

a.

Trended? (No)

b.

Used? (Yes)

3.

In the last three years how many* concerns were raised? QCRS - 112; HPES -

74.

Of the concerns raised, how many were closed? QCRS - 111; HPES - 59.

What percentage were substantiated?

QCRS - none; HPES - 92 %.

2500/028 Attachment A-4 Issue Date: 07 /29/93

4.

e

e.

How are followup techniques used to measure effectiveness (random survey, interviews, other)?

No formal followup techniques employed by licensee; HPES engineers meet with individual work groups and relevant comments and suggestions are acted on.

5.

How frequently are internal audits of the ECP conducted and by whom?

Both HPES and QCRS were individually audited in 1993.

I~ ADMINISTRATION/TRAINING:

1.

Is ECP prescribed by a procedure? (Yes)

2.

How are employees, as well as contractors, made aware of this program (training, newsletter, bulletin board, other)?

General Employee Training, licensee company newspapers and newsletters, concern submittal forms posted throughout the plant.

ADDITIONAL COMMENTS: (Including characteristics which make the program especially effective, if any.)

1.

Answers in this attachment refer to the licensee's Quality Concern Reporting System (QCRS) and Human Performance Enhancement System (HPES).

The licensee has other programs that also respond to employee concerns:

Quality Improvement Committee (focuses on non-safety issues); Employee Industrial Relations (employee labor relations and union grievances); Safety Hazard Reporting system (industrial safety program); and "Miss Peggy" (a question and answer forum in the company newspaper).

These programs are mentioned in the attachment, where necessary.

NAME: Stephen Barr TITLE: Sr. Resident Inspector (Acting) PHONE #: (609)935-3850 DATECOMPLETED: 9/8/93 Issue Date: 07 /29/93 A-5 2500/028 Attachment