ML17286B008
| ML17286B008 | |
| Person / Time | |
|---|---|
| Site: | Columbia  |
| Issue date: | 08/06/1991 |
| From: | WASHINGTON PUBLIC POWER SUPPLY SYSTEM |
| To: | |
| Shared Package | |
| ML17286B007 | List: |
| References | |
| NUDOCS 9108260003 | |
| Download: ML17286B008 (25) | |
Text
LICENSED OPERATOR REQUAL PROGRAM CORRECTIVE ACTION PLAN Rev.
7 August 6,
1991 9108260003 910816 PDR ADDCK 05000397 V
FM CAP Rev. 7 8/6/91
SUMMARY
OF CHANGES SINCE LAST REVISION hr rm A in:
Item S4-4 Item S5-4 Item S6 Item S7-4 Item S10 Item S15 Item S16 Item S17 Item S18 Status Update Status Update Status Update Status Update Status Update Status Update Status Update Status Update Responsibility change.
In rm i
T rm A
i n:
Item C5 Item C7 Item C8 Item C9 Item C11 Status Update Status update Status update Status update This is a new action item Addresses revision of the L.O. job task list and supporting cross-reference matrices.
n TrmA in Item Y7-1 Item Y14 Item. Y16 Item Y17 Item Y18 item Y20 Item Y23 Status update Status update Status update Status update Status update Status update This is a new action item Addresses formal collection of operator feedback in simulator training.
FbQ CAP Rov. 7
$$91
'\\
Short term action items Ignated with the "S" prefix are to completed prior to WNP-2 Startup.
S1.
Conduct a Root Cause Investigation including an examination analysis to determine the causes for the failures of the NRC re-examinations and recommend corrective actions.
@@mme' A team of training personnel and one independent assessor wiltconduct the analysis to formulate the basis for future remedial training and lessons learned.
5tH~
In progress.
The report is scheduled to'be completed in early August.
S2..
Reconstitute an additional crew and conduct teambuilding training in preparation for an operational evaluation.
h Qgmm~n This training willcontain lessons learned from the NRC re-examination. This operational evaluation willbe audited by the NRC.
Rater In progress.
The crew has been identified (cre'w B) and has successfully completed three weeks of,team training. The crew has been allowed by the NRC to operate on-shift in modes 4 and 5. The crew has yet to complete revised EOP training.
S3.
Review all known EOP discrepancies (human factor related or technical).
Correct those which could have an impact on crew performance and safety.
Qgmm~n The discrepancies willbe prioritized to be resolved by either one, of two phases.
ln progress.
Short term (phase one) revisions are scheduled to be completed by the end of July prior to startup.
Long term (phase two) 'revisions are scheduled to be completed by the end of February, 1992. The February date is based on a proposal by CIEL corp.
and does not include training time. Phase two items are being tracked separately, refer to action item Y21.
FbQ CAP Rev. 7 8/6/91
$4-4 Train the operators on ch, es to the EOP's that were identifiedin ac
. item S3.
~mv~n'OP training materials willbe developed or revised as the-new EOP's are developed.
Refer to action item S3.
In progress.
Training is scheduled to begin on July 24. Alllesson plans have been drafted. The training has been scheduled. Instructors wiIIbe trained at the same time as the operating crews. Approximately 18 hours2.083333e-4 days <br />0.005 hours <br />2.97619e-5 weeks <br />6.849e-6 months <br /> of classroom training has been scheduled for initial training. Additionally, training willbe provided to address any subsequent changes to the EOPs.
S5-4.
Train the operating crews on the lessons learned from the deficiencies encountered in the Operational Evaluation and NRC re-examination.
Major portions of the formal remedial training program willbe utilized to address the lessons learned for the remaining operating crews.
In progress.
Crews B & D have already been taught on the lessons learned from the Requal exam, Operational Evaluation and the NRC re-take exam. Crews C 8 E are currently undergoing the training. Crew F has also received one week of new EOP training.
S6.
Complete the 1991 licensed operator annual examinations for the remaining operators.
~m~n
'An exemption request has been fonvarded to Region V.
We plan to conduct the exam in phases to allow adequate preparation time and lessons learned training. Preparation will include enhanced transient management training emphasizing EOP usage during complex scenarios.
Open.
Remaining annual exams have been scheduled.
The first annual exams are scheduled for August 19 and 20. The second group of annual exams is scheduled for the week on August 26. The annual exam willbe based upon the revised EOPs.
Note:
Two licensed individuals are currently not scheduled for participation in an annual exam.
This issue willhave to be negotiated with the NRC.
FbQ CAP Rev. 7 8/6/9t S7-4.
Conduct additional EOP%lning (including bases) with the remaining iOs.
Q~a~n.This action willbe completed as part of the lessons teamed from the Operational Evaluation and NRC re-take examination. The curriculum that willbe used willbe portions the 'one utilized for the remedial training of the tailed operating crews.
Refer to action item S5-4.,
In progress.
This training is primarily focused towards increasing the CROs knowledge of the EOPs. The training has been completed for four crews.
Periodic written exams were given to evaluate the effectiveness of the training and to monitor operator progress.
All EOP training including management expectations is now focused on the new EOP flow charts and ESPs.
Refer to S4-4.
S8-4.
Train the remaining crews on management expectations for EOP usage, including: communications, command and control, entry and exit conditions, STA responsibilities, interpretations and deviation process.
Qgmm~n The formal remedial training program addresses all of the items in this recommendation and willbe applied to all license holders.
Refer to action item S5-4.
ln progress.
Refer to the status in action items S54 and S7<.
S9.
~
Respond to the requalification program assessment conducted by the outside utilityevaluators.
~mme The recommendations contained in the peer report willrequire review and actions for implementation.
Raiux Complete.
All recommendations have been responded to. One recommendation has been incorporated into commitment tracking as a corrective action plan, refer to action item Y18.
R/Q CAP Rov.7 '681 0
.. ~
S10.
Conduct additional EOP training (including bases) for the simulator training staff.
I
~n~
This willimprove the proficiency and capabilities of the instructional staff and is a necessary element to upgrade performance with the EOP's. AllSRO certified instructors willbe required to attend the classroom portion of the EOP training.
Refer to action item S7-4.
In progress.
The instructional staff willbe provided EOP training the week of July 22. The instructors willinitiallybe trained with the operating crews. The classroom portion of the course is scheduled for 18 hours2.083333e-4 days <br />0.005 hours <br />2.97619e-5 weeks <br />6.849e-6 months <br />. Additional training willbe provided to address any subsequent changes to the EOPs.
S11-4. Incorporate additional emphasis on "Transient Management"training.
QZgZy~n>
Response
to this recommendation is one of the primary focuses of the remedial training program.
This willprovide conditioning for the operators to handle more complex scenario environment.
5iatgZ On-going. Refer to, action item S5-4.
S12.
Prepare a letter to Region 5 detailing the additional pre-startup activities.
Q~~n This letter should cover the cause for the re-examination failures and all actions required prior to restart.
Complete.
Information was provided as part of the July 2nd NRC meeting in Region V.
Note: the root cause report willalso identify the causes of the crew failures, refer to action item S1.
S13-4. Conduct additional classroom and simulator training for CRO's on the EOP's (including bases).
~rn~n
Response
to this recommendation is one of the primary focuses of the remedial training program. Revised learning objectives have been approved that identify the minimum knowledge requirements for all licensed operators.
The scope of this action item is addressed by action item S7-4.
Refer to action item S7-4.
~
, S14-3. Review the "Observation Evaluation" program simulator evaluation goals to ensure they are adequate for Plant Management to regularly observe simulator requalification training and evaluation sessions.
Qgzg~
The current goals do not reflect the desired level of involvement. A revision to the current program is in process.
Complete.
Revision has been approved, the revision willsignificantly increase the amount of management oversite of the Requal program.
S15.
Ensure the operators are exposed to a wide variety of AC and DC electrical malfunctions during simulator training.
Qgml~~
In response to a weakness identified in the NRC re-take exam analysis.
Refer to action item S1.
In progress.
Presently there are over 50 dynamic scenarios which can be used to present training and evaluation. Contained within these scenarios are a wide variety of electrical malfunctions. Additional evaluation scenarios are being added to the exambank that also incorporate various electrical malfunctions.
S16 Ensure the operators are exposed to a variety of simulator scenarios which willallow them to maintain proficiency in the use of ARPs and Tech. Specs.
Qgmm~n>
In response to a weakness identified in the NRC re-take exam analysis.
Refer to action item S1.
Qia~
In progress.
Refer to the status in actionitem S15. The inventoryof dynamic scenarios addresses a wide variety of events and event complexities which drives a wide number of plant procedures including Tech Specs and ARPs. Additional evaluation scenarios are being added to the exam bank that also incorporate various tech spec and procedural issues.
S17 Develop a document that identifies standards of performance for the use of EOPs.
~m~n To be used by operators and simulator instiuctors. To ensure consistent use of performance for the EOPs. The content of the IOM willbe'nforced during simulator training.
In progress.
A memorandum has been drafted that address a number of EOP related issues.
The draft IOM is being reviewedby Operations Management.
~
S18 Establish a set of evaluation criteria that willbe used by management to determine whether the operating crews are consistently and effectively meeting managements expectations in the conduct of plant and simulator operations.
This criteria is also intended to aid management in the determination of whether the crews are ready for NRC examinations.
In progress.
A set of criteria has been drafted and is currently being reviewed for use.
8"
FK}CAP Rov. 7 8/6/91 Intermediate term actions Items designated with the "C" prefix are to be completed by the end of September 1991 C1-3.
Develop a more coordinated approach to requalification program scheduling to effectively maintain operating skills and provide adequate examination preparation for the operating crews.
~i~m~
In the future all scheduling responsibilities willbe assigned to the R/Q supervisor.
Also refer to action item C2.
Rate+
Open, not started.
C2.
Develop the 24 month requalification program schedule including; major systems topics; simulator scenario schedule; static exam practice schedule; JPM practice schedule; update lecture schedule; annual exams;
- etc,
~m~~n The schedule development has been delayed due to the impact of the R/Q program failure. The R/Q supervisor willbe assigned this responsibility.
Open, not started.
C3-2.
Evaluate the identified physical differences between the simulator and the plant to determine if short term changes are necessary, such as; location of fuse pullers, labeling keys, and identify the location of selected simulator back panels gammy Each of the items willbe evaluated and appropriate changes made to emulate the in-plant
'arrangement.
If it is not prudent to change the simulator at this point, the differences will be identified to the operators.
. Complete.
No short term actions were found to be critical other than to provide additional back panel labeling in the simulator.
C4.
Develop and implement a crew training program for Crew "A". Crew performance must be evaluated by the NRC prior to allowing them to operate above Mode-4.
Qgmm~
The crew training program willbe derived from portions of the remedial training curriculum.
Implementation is currently scheduled to begin during the first week in September.
Open. The training of crew "A"is not scheduled to begin until September. The training curriculum has already been fullydeveloped.
FbQ CAP Rev. 7 8/$91 e
'5 Conduct a team inspection of the nuclear license training programs to assess corrective action effectiveness and overall program adequacy.
~n This effort willbe completed by Licensing and Assurance personnel in July 1991 and July 1992. They intend to utilize internal as well as external reviewers to accomplish a broad scope multi-disciplined assessment.
This willbe in addition to the other review activities previously described.
QfztgZ In progress.
To date three formal written reports has been published. Each report contains a number of short term and long'term recommendations.
The recommendations are being evaluated and prioritized by the Nuclear License Training organization.
C6.
Deleted. Refer to actionitem Y22.
C7.
Revise LTI 4.1 Simufator Scenario Development
~m~
Revision of LTI 4.1 is necessary to ensure all dynamic scenarios are developed and maintained in a consistent format which meets all INPO and NRC requirements, specifically the latest version of NUREG 1021.
In progress.
The current version of the LTI has been reviewed and the determination has been made to divide it into two separate procedures.
One LTIwould address dynamic scenario construction. The other LTIwould describe how to conduct training and evaluation scenarios, including the critique process and documentation requirements.
CS.
Conduct a formal evaluation of the performance of each simulator instructor.
As a minimum, one detailed instructor evaluation willbe conducted for each individual (permanent staff and contractor) who has been involved in the Requal remedial training program. The results of the instructor evaluation willbe used to improve individual performance. The data willalso be used to revise the simulator instructor qualification training program.
In progress.
A revised evaluation checklist has been developed that is being used to assess the simulator instructor performance.
10
FK) CAP Rov. 7 8/6/91 e
C9.
Develop a formal set of criteria which identify acceptable STA job performances in support of the operating crew s during abnormal and emergency conditions. Additionally, develop and implement a set of supporting evaluation criteria which willbe used to formally evaluate STA performance in the simulator arri~
The need for the criteria is to ensure consistency of performance of the STA during off-normal and emergency plant conditions. The criteria will be used by management and the training staff in order to more effectively evaluate STA performance in the simulator.
In progress.
Bob Talbert has identifed a list of possible criteria. The draft criteria has been reviewed by Operations and Training. A final product should be issued within a
'eek.
C10.
Make arrangements for individual license holders who are not part of an identified crew to complete their I
annual exam as a staff crew. Provide the necessary simulator team training to the staff crew prior to the conduct of an annual exam.
Qgmm~n'urrently this,only affects two licensed operators.
Arrangements have to be made with the NRC in order to delay the exams of the affected operators.
Refer to action item S6 status.
C11.
Review and revise as necessary the licensed operator job task lists to incorporate the changes in the revised EOPs.
Revise the training to task cross-reference matrices in order to identify the training materials which support the EOP tasks.
~mme This action item willbe addressed by the normal TUS process. A prioritywillbe assigned to ensure the task will be completed by the end of September.
Not started.
FbQ CAP Rev. 7 8/6/91 e
e Long term action items designated with the "Y"prefix are to be completed by the end of February 1992 1
Y1-1.
Revise the JPM's to eliminate unnecessary critical steps and include negative response steps.
Qg~~
AllJPMs willbe reviewed over the next several months and revised as necessary.
GfaiilK Open, not started.
Y2-1.
Revise the written examinationbank to reduce the number of negative response questions.
~ryan~
Willbe completed as part of the on-going exam bank review and revision process.
Open, not started.
Y3-2.
Increase the use of video taping in order to evaluate operating crew performance during simulator sessions.
Qgmgi~n'ctions have been taken to install several video cameras and microphones in order lo effectively tape simulator scenarios.
The tapes willbe used to review crew and individual performance.
Additionally selected tape sequences willbe used to develop training materials for new operators and simulator instructors..
QZtuZ This action has become an on-going function of the simulator portion of the Licensed Operator Requal program.
Y4-2.
Conducl static simuiator examination practice as part of the on-going requalification program.
~~n Time for additional practice willbe incorporated into future R/Q training cycles.
Qaigz Open.
Not started.
12
FbQ CAP Rev. 7 8/6/91 Y5-3.
Attempt to achieve more timely agreement on the content of future NRC examinations (at least 30'days prior to the examination).
~~n~
Prior to all future R/Q NRC examinations the utilitystaff willattempt to arrange NRC review of the proposed examination materials at least 30 days prior to the examination.
The staff willtravel to the NRC and formally present the exam package.
Further, the utility training staff willmaintain regular contact with the appropriate NRC points of contact (Region 5 and NRR) to keep cognizant of any changes the Requal that could affect the examination process.
Open.
Y6-1.
Incorporate appropriate lessons learned into the Licensed Operator initial training curriculum.
Prior to the commencement of the next Licensed Operator initial training class, all relevant lessons learned willbe incorporated into the trafning curriculum.
In progress.
Selected initial training instructors have participated in various aspects of the requal program. they have already identified a number of lessons learned for incorporation into the licensed operator initial training curriculum.
Y7-1.
Conduct a reveriTication and revalidation of the static portion of the exam to assure the scope of the exam is proper relative to the number of participants and availability of reference materials.
Qgr~~~n When all future static examinations are validated, the validation process willuse full operating crews with the same numbers of reference materials that willbe utilized in the conduct of an actual NRC examination.
+1 In progress.
The static portion of the annual exams being developed for use in August are being validated to ensure sufficient time and resources are available to complete the exam in a timely manner, Y8-4.
Conduct a Human Factors evaluation of WNP-2 EOP's QgZZ~
The human factors evaluation is scheduled to begin in June, and willbe completed in July. This willbe accomplished by a team of independent experts on contract. Licensing and Assurance personnel willparticipate as deemed necessary.
Complete.
13
fK}CAP Rev. 7 8/6/91 Y9-1.
Upgrade the static examination process by linking the associated exambank to specific learning objectives.
Quzg~
As part of the on-going revision and development process actions willbe taken to ensure a strong correlation between static test items, the appropriate learning objectives and the exam bank.
Open.
Not started.
Y10-2. Review the update lecture material selection process to eliminate duplicate training received through the required reading process.
QgZ~mfZ To the extent practical, more credit willbe taken for the. required reading program in order to eliminate duplicate training. Where possible, the material could be covered in a plant I
systems review or simulator scenario.
film Open.
Not started.
Y11-3. Obtain a copy of the NRC National Examination Schedule and assign responsibility to contact the utility after the examination for lessons learned.
n i ili Barmettlor Qgm~fZ The Nuclear License Training Manager willbe tasked with maintaining a timely awareness of industry wide lessons learned associated with the R/Q examination process through various means, including monitoring the national exam schedule.
This action item has been established as a long term ongoing activity. Actions have already been taken to send instructors to BWRs that are undergoing NRC administered R/Q exams to observe the exam process.
Y12-3. Evaluate continuing operator requalification training through refueling outages.
I Qgmr~n~
Based on the remedial training program taking place this refueling outage, it appears that this is a possibility and may be prudent when the need is justified. The NRC strongly recommends this action be taken. Very few utilities do not have year around Requal.
Open. This action item willbe formally addressed as part of the revision to the requal program description.
Refer to action items C1 and C2.
14
FM CAP Rev. 7 8/&91 Y13-4. Staff all crews with 3 Ucensed Reactor Operators.
Qggz~
The long term intent of the Operations Department is to staff each crew with 3 CRO's.
QgfgZ Complete. The decision has been made to staff all active crews with three CROs.
Y14.
Evaluate possible improvements in the solicitation and utilization of student feedback in the requalification training program.
Improving critiques wilt indirectly improve student feedback, however, it appears that we could benefit by directly appealing for structured feedback.
Bialy.
In progress.
A number of techniques are being utilized during the remedial training process to collect and act upon student feedback.
The most effective techniques will be formally utilized in on-going requal.
Refer to action item Y23.
Y15.
Resolve remaining EOP issues by continuing to work through the BWROG to resolve EOP concerns such
. 'as the ATWS instability phenomenon.
~m~~
This action rests with plant management and may be a protracted process.
The impact on the training programin the interimis minimal. Progress on this actionis a function of the
, BWROG and the Supply System has little direct control.
Open.
Not started.
Y16.
Evaluate the current measurement tools (ES604 crew competency form)for non-technical skills and implement improvements to enhance the training evaluator and management staff effectiveness in this area.
The Supply System organizational consultant is currently pursuing this objective.
In progress.
Draft assessment tools have been developed and implemented.
Additional revisions are being made based on experience. Currently, the tool is not in a format that can be readily used by untrained evaluators.
15
FK}CAP Rev. 7 8/6/91 Y17.
Implement a program to send our evaluation staff to other utilities on a rotational basis.
This program would allow our evaluators to witness similar activities at other facilities. This mutual interface has benefit for both parties to see other examples and standards for scenarios and techniques.
Also refer to action item Y11-3.
In progress.
To date, two instructors have observed annual exams at Brunswick and Fermi.
Y18.
Develop, and consistently apply, a comprehensive simulator evaluation grading and critique system to include adequate reconstruction of events and critical discussion of less than adequate performance.
QIrnm ~n The action item is in response to a peer utilityteam recommendation (Refer to action item S9). Several actions are being taken to respond to this issue including increased use of videotaping (Refer to action item Y3-2). Outside contract resources are being used to provide instruction and feedback to the WNP-2 simulator training staff.
In progress.
Additional oversite is being taken regarding the observation and evaluation of simulator instructor performance during training and evaluation scenarios.
Where needed guidance is provided to the instructor to ensure desired behavior is accomplished.
Refer to action items C7 and C8.
Y19.
Revise the Requal dynamic simulator scenario exam bank to ensure all scenarios are technically correct, consistently formatted, reflect the revised EOPs and to ensure all requirements of LTI 4.1 are met.
Qgrnm~n Action is necessaiy prior to submittal of the exam bank to the NRC in December, 1991.
Open.
Not started.
Necessary technical changes are documented as they are being identified during the remedial training.
Y20.
Respond to the requalification program assessment by outside peer evaluators that observed simulator training after the June 5 and 6 NRC re-take exam.
~mrna'hree peer utilityvisits are scheduled in July and August. Each peer team willconsist of members from both training and operations. Each team willconsist of members from two or three utilities. Each group willhave three team members Open.
Not formally started. As draft reports are issued those recommendations which can be quickly addressed are implemented into the training program. To date, two draft reports have been issued.
The third team of peer evaluators willbe at WNP-2 the week of August 12.
16
Complete long term (phase two) EOP changes.
Qgr00~
Refer to action item S3 In progress.
Long term (phase two) revisions are scheduled to be completed by the end of February/, 1992. The February date is based on a proposal by CIEL corp. and does not include training time.
Y22.
Establish an Operationsflraining Advisory Committee to monitor effectiveness of operator training.
Qgmi~n..
This committee willbe formed and its charter approved early in the fourth quarter of 1991.
Its purpose willbe to monitor effectiveness of training in ail areas of operator training (requal, initial license, equipment operator).
The committee concept willbe formally endorsed in the revision of the requal training program description. This action item used to be designated as C6.
- Open, not started.
Y23.
Develop and implement a formal process to document feedback from the operations and training staff during simulator training, resolve the comments and provide feedback to the originator.
~m~n~i.
Response
to this action item willevolve from the activities associated vtith action item Y14.
A LTIwillbe generated that willformally capture the process to be utilized.
Not started 17
FK) CAP Rev. 7 8/6/9t Short term action items designated with the "R" prefix are to be completed prior to the June 5, 1991 NRC Requal Re-examination R1-1.
Develop and implement a remedial training program for the identilied operators.
(~mi~n A 3 phase program has been developed focusing on; plant systems review, EOP training and transient management.
Written examinations and skill performance evaluations willbe used throughout to assess training effectiveness.
Complete.
R2-1.
Revise the current simulator scenario bank and develop new scenarios as necessary to meet the current management expectations.
gammy New simulator scenarios are being developed as part of the remedial training program.
This willensure operators are trained and able to evaluate, prioritize and handle complex emergency situations.
Many of the new scenarios are now of the same complexity as those utilized by the NRC (i.e. requirements of ES-604).
Complete.
R3-1.
Revise simulator ISCTs to meet the current management requirements.
This effort willcover generic as well as specific tasks and be incoqxrated in a department instruction (4.2). These ISCTs are basedupon the guidance providedin the examiners standards.
Complete.
R4-2.
Develop and implement dynamic simulator training that willheighten the level of intensity for crew training management examination philosophy.
~m~
Various approaches to responding to this recommendation willbe evaluated during the next few training cycles. The most effective and practical willthen be institutionalized.
This action has become an on-going function of the simulator portion of the Licensed Operator Requal program.
R5-2.
Periodically revise the scenario structure to ensure variety so the scenarios do not'become predictable to the operators.
This practice willbe made an ongoing process during the selection and/or development of scenarios.
This action has become an on-going function of the simulator portion of the Ucensed Operator Requal program.
'6-4.
Review examination results with the licensed operators requiring remedial training.
~m~
This recommendation has been completed as part of the formal remedial training program.
GfslillK Complete.
R7-4.
Re-examine all affected operator candidates prior to NRC re-evaluation.
Qgmm~n~~
This recommendation willbe completed as a part of the formal remedial training program.,
MltllK Complete.
RS-2.
Conduct refresher training for the simulator training staff focusing on the identified needs from the examination process.
Examples are; operator monitoring and data collection, questioning techniques, conduct of scenario critiques, and use of root cause techniques QgZZi~n This training included the evaluation program improvements recently implemented.
The possible use of root cause techniques has been evaluated and found to be impractical due to timeliness requirements.
In the future, moie effective data collection and use will be realized through the new simulator audio and video capabilities.
Complete.
19
RQ CAP Rev. 7 8/6/91 R9-2, Upgrade the simulator training techniques to emphasize operator performance as expected in the plant,
(
spend more of the time coaching and provide for role reversals at the SRO level by; placing more emphasis on training versus evaluating, rewarding the control room staff for directing appropriate actions (I.e. through restoration of equipment) outside the control room, requiring completion of physical actions by the operators, and providing feedback to individual operators via critique sheets in both pass and fail situations.
Rahu@
J's schedules permit, more training time willbe incorporated into the ongoing R/Q training cycles.
Increased attention willbe placed on the post scenario critique process in order to enhance scenario quality.
This action has become an on-going function of the simulator portion of the Licensed Operator Requal program.
I R10-2. Brief the operators on changes implemented by Revision 6 of the Examiner Standards.
Response to this recommendation is considered complete. The annual examination and remedial training program have been conductedin accordance with this revision.
Complete.
R11-4. Issue a memorandum from plant and senior management to de'scribe management expectations relative to procedure usage to all license holders, licensed operator trainers, shift technical advisors, applicable TSC emergency staff and licensing and assurance personnel who monitor operations and operations training activities.
~r~nm ~nSolicit commitment to abide by this direction by signature from the operators.
The memo has been issued.
R12-4. Conduct a meeting with all license holders, trainers and STAs at which plant and senior management will describe the challenges of the current situation, the actions being taken to correct deficiencies and improve performance, and willentertain suggestions for additional actions.
This willbe videotaped.
Tentatively scheduled for 5/1 6.
Complete.
20
e FK}CAP Rev. 7 8/6/91 R13..
The remedial training program module on management expectations willrequire review to ensure there is appropriate focus on EOP performance.
The operators in remedial training willreceive this module in the reme'dial training process and the remaining operators willreceive this module as soon as possible thereafter.,
Complete.
R14-4. Review and revise PPM 1.3.1, "Conduct of Operations", to clarify direction to the operations personnel regarding the use of the 10 CFR 50.54(x) exemption.
~m~~n Training on this clarification willbe completed as necessary.
5LQiUK Complete.
R15-3. Develop an improved monitoring plan for increased QA oversight of EOP training.
Qgmm~n This activity should also assist in getting the.operators accustomed to scrutiny.
StBiuK Complete.
R16.
The analysis for the requalification, operational evaluation and the SRO involved in the replacement operator examinations willbe assimilated and sent to Region V NRC management.
Qgmm~en This willbe described in the letter to the NRC as a follow-up to the 5/2/91 meeting.
The analysis has been completed and sent to Phil Johnson.
This may be revised as further scrutiny of the examinations dictates.
R17-3. Improve the training management structure.
Qgmm~nTwo Supervisors willbe in place in the Nuclear Ucense Training Department by the end of May 1991. Candidates for both positions have been selected.
The nuclear license training department is being reorganized to support the assimilation of the new supervisors. A new operations liaison has been assigned to training. This position assumes the role of lead evaluator during simulator training. This individual is expected to provide more aggressive evaluation and feedback.
Complete.
21
FbQ CAP Rev. 7 8/6/91 R18-3. Write a department instruction that delineates the duties and responsibilities of the Operations Liaison.
QgzggrlfZ The instruction has been completed and issued as LTI7.4.
RRtilK Complete.
R19-3. Write a memorandum to the training staff to encourage continued feedback on procedure enhancements.
Qzg~fz The memo stated the policy, expectations and process to be utilized.
~fitz Complete. The memo has been promulgated.
R20.
Evaluate the support required for the remedial training process and obtain the necessary resources.
Assess the logistics for the possibility of increased training ifour evaluation process indicates the need (ie.
overtime, outage schedule impact, etc.).
~urn ~n
'he NRC examinations will not be started until we believe the operators are ready.
512iuK Complete.
R21-3. Conduct an assessment of the remedial training process with a team of experts drawn from other utilities.
Written objectives have been completed.
John Little is the coordinator for this activity.
The assessment willoccur the week of 5/20/91. Team members have been identified (one person) from each of the following plants; Hatch, Quad Cities, Nine Mile Point, Fermi, and Clinton. They willobserve at least 2 scenarios on all 3 crews.
Complete.
R22-3. Increase management oversight to include the simulator remedial training process.
Responsibility:
Baker Qgm~~
The current oversight schedule has been revised to include simulator time.
Complete.
R23-4. Clarify the hierarchy of adherence to cool down rates relative to RPV level control.
Qgrgn~n
Response
to this recommendation has been Incorporated into the remedial training program.
Allremaining crews willreceive this training as part of the lessons teamed from the Operational Evaluation.
Complete and implemented through other CAP action items.
22
RQ CAP Rev. 7 8/6/91 R24-4. Clarify the use of HPCS versus the Operational philosophy that use should be minimized because of thermal shock, cool down and cold water reactivity addition concerns.
Qgzpzggiz
Response
to this recommendation has been incorporated into the remedial training as
. part of the lessons learned from the Operational Evaluation.
Complete and implemented through other CAP action items.
R25-4. Conduct training on the expected EOP deviation process and the expectations for implementation when deviations are'equired.
This guidance should be clarified in the unlikely event that deviations are necessary.
The revision to PPM 1.3.1 should be approved on 5/15, at which time training can be accomplished.
Complete.
R26-3. Assign utilitypersonnel to the simulator evaluation staff to prevent a lack of continuity due to the unforeseen departure of the current contract employees.
~~nAction has already been taken to fullyaddress this recommendation.
In the future, the utilitystaff willalways play a key role in the simulator training and evaluation process.
Complete.
R27-2. Ensure that simulator instructors abvays enforce proper communications, event diagnosis, command and control and procedural compliance in training and evaluation scenarios.
~mri~
This activity willbe stressed as part of the management oversight and QA monitoring effort. It will also be part of the duties and responsibilities assigned to the Operations Liaison. Our organizational consultant willbe assisting to improve the effectiveness of this effort.
This action has become an on-going function of the simulator portion of the Licensed Operator Requal program.
Complete R28. 'valuate the effectiveness of the management expectations presentations.
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This effort willbe completed by Ucensing and Assurance personnel.
R'due 23
~,
R29.,
Evaluate the transient management training portion of the remedial training program.
This effort willbe completed by Licensing and Assurance personnel.
- RsQEU, Complete.
R30.
Continue increased QA oversight of control room activities emphasizing adherence to procedures.
QgZi~tZ This is one of the primary methods to assess effectiveness of recent training. This item willremain open until all personnel have completed the annual examinations.
On-going through startup of WNP-2.
R31.
A management action plan willneed to be generated which identifies all actions and due dates.
~m~~n This plan should capture all actions from the root cause, as well as any additional actions in the appropriate level of detail.
Complete.
The plan willbe a living document.
R32.
Prepare a letter to the NRC which describes the additional actions taken in response to the 5/2/91 meeting and contains the management action plan.
(~m~n This package should also contain attachments to support the actions taken prior to the NRC re-examination.
Shouldbe mailedby May16.
Complete.
R33.
Prepare a presentation for Region V NRC management personnel to present additional actions as a follow-up to the 5/2/91 meeting.
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This presentation willoccur on 5/20.
5MQK Complete.
4 FK) CAP Rev. 7 8/6/91 1
i R34..
Establish a process to trend evaluation results of each license holder.
This activity willallow for detection of individual performance trends requiring correction such as competency factors. A data base has been developed and implemented which is used to track crew and individual simulator performance as related to tSCTs and competencies.,
This action has become an on-going function of the simulator porlion of the Licensed Operator Requal program.
25