ML100960324

Ltr. 04/02/2010 Palisades Re Summary of the 03/29/2010 Public Meeting

ML100960324
Person / Time
Site:	Palisades
Issue date:	04/02/2010
From:	Eric Duncan Division of Reactor Safety III, Plant Support Branch II
To:	Schwarz C Entergy Nuclear Operations
References
EA-09-060
Download: ML100960324 (16)

Text

UNITED STATES NUCLEAR REGULATORY COMMISSION REGION III 2443 WARRENVILLE ROAD, SUITE 210 LISLE, IL 60532-4352 April 2, 2010 EA-09-060 Mr. Christopher J. Schwarz Vice President, Operations Entergy Nuclear Operations, Inc.

Palisades Nuclear Plant 27780 Blue Star Memorial Highway Covert, MI 49043-9530

SUMMARY

OF THE MARCH 29, 2010, PUBLIC MEETING TO DISCUSS THE RESULTS OF THE PALISADES NUCLEAR PLANT SAFETY CULTURE WORKPLACE SURVEY

Dear Mr. Schwarz:

On March 29, 2010, the Nuclear Regulatory Commission (NRC) held a Public Meeting at the Region III Office, located at 2443 Warrenville Road, Lisle, Illinois. The purpose of the meeting was for Entergy Nuclear Operations, Inc., to discuss the results of the Palisades Nuclear Plant safety culture workplace survey conducted in 2009 as specified in the NRC issued Confirmatory Order dated November 10, 2009.

Mr. Ken OBrien, Deputy Director, Division of Reactor Safety, Region III, opened the meeting with an introduction of NRC officials and an overview of the purpose of the meeting.

Mr. Michael Balduzzi, Entergy Senior Vice President, Regional Operations, led a presentation which provided an overview of the results of the 2009 Palisades Nuclear Plant safety culture workplace survey. Additionally, Mr. Dave Hamilton, Palisades Nuclear Safety Assurance Director, provided an overview of specific action plan focus areas that were developed for implementation at Palisades Nuclear Plant in response to the survey results.

Prior to the conclusion of the conference, Mr. Ken OBrien provided members of the NRC and public attendees an opportunity to ask questions.

Mr. Mark Satorius, Regional Administrator, Region III, concluded the conference by thanking the members of Entergy Nuclear Operations, Inc., for coming to the Regional Office and providing the information that was discussed at the meeting.

C. Schwarz In accordance with 10 CFR 2.390 of the NRC's "Rules of Practice," a copy of this letter, the attendance listing, and the Entergy presentation will be available electronically for public inspection in the NRC Public Document Room or from the Publicly Available Records System (PARS) component of NRC's Agencywide Documents Access and Management System (ADAMS), accessible from the NRC Web site at http://www.nrc.gov/reading-rm/adams.html (the Public Electronic Reading Room).

Sincerely,

/RA/

Eric Duncan, Chief Plant Support Branch Division of Reactor Safety Docket No. 50-255 License No. DPR-20

Enclosures:

1. Meeting Attendees

2. Entergy Presentation - Palisades 2009 Nuclear Safety Cultural Assessment

C. Schwarz In accordance with 10 CFR 2.390 of the NRC's "Rules of Practice," a copy of this letter, the attendance listing, and the Entergy presentation will be available electronically for public inspection in the NRC Public Document Room or from the Publicly Available Records System (PARS) component of NRC's Agencywide Documents Access and Management System (ADAMS), accessible from the NRC Web site at http://www.nrc.gov/reading-rm/adams.html (the Public Electronic Reading Room).

Sincerely,

/RA/

Eric Duncan, Chief Plant Support Branch Division of Reactor Safety Docket No. 50-255 License No. DPR-20

Enclosures:

1. Meeting Attendees

2. Entergy Presentation - Palisades 2009 Nuclear Safety Cultural Assessment DISTRIBUTION:

See next page DOCUMENT NAME: G:\DRS\Work in Progress\PAL 040210 DRS Re 032010 Meeting Summary.doc 9 Publicly Available 9 Non-Publicly Available 9 Sensitive 9 Non-Sensitive To receive a copy of this document, indicate in the concurrence box C = Copy without attach/encl; E = Copy with attach/encl N = No copy OFFICE RIII RIII NAME GHansen:co DFunk SOrth EDuncan DATE 04/01/10 04/02/10 04/02/10 04/02/10 OFFICIAL RECORD COPY

Letter to Mr. Chris Schwarz from Mr. Eric Duncan dated April 2, 2010.

SUMMARY

OF THE MARCH 29, 2010, PUBLIC MEETING TO DISCUSS THE RESULTS OF THE PALISADES NUCLEAR PLANT SAFETY CULTURE WORKPLACE SURVEY DISTRIBUTION:

Samuel Collins Elmo Collins David Furst Nick Hilton Roy Zimmerman Kimberly Sexton Catherine Scott Patricia Holahan Barry Westreich Susan Bagley RidsNrrPMPalisades RidsNrrDorlLpl3-1 Resource RidsNrrDirsIrib Resource Cynthia Pederson Steven Orth Jared Heck Allan Barker Carole Ariano Linda Linn DRPIII DRSIII Patricia Buckley Tammy Tomczak ROPreports Resource OE Mail OE Web

MEETING PRINCIPAL ATTENDEES March 29, 2010 Licensee T. Dougherty, Entergy Nuclear Director M. Balduzzi, Entergy Senior Vice President, Northeast Regional Operations T. Mitchell, Entergy Vice President, Engineering and Technical Services D. Hamilton, Palisades Nuclear Safety Assurance Director Nuclear Regulatory Commission M. Satorius, Deputy Regional Administrator, RIII S. West, Director, Division of Reactor Projects, RIII K. OBrien, Deputy Director, Division of Reactor Safety, RIII S. Orth , Enforcement/Investigations Officer, RIII E. Duncan, Chief, Plant Support Branch, RIII J. Giessner, Chief, Branch 4, Division of Reactor Projects, RIII J. Heck, Regional Counsel, RIII Enclosure 1

Palisades 2009 Nuclear Safety Cultural Assessment Entergy Presentation to NRC Region III March 29, 2010 1

NRC ORDER EA-09-060 Task 5 :

Entergy shall meet with the NRC Regional Administrators in the three regions in which Entergy owns and operates plants, to discuss the results of the safety culture workplace surveys conducted in 2009.

2

Scope of 2009 NSCA

• Comprehensive, Psychometrically Validated Nuclear Safety Culture Survey with Write-In Comments Using:

3/4 SYNERGYs Standard Cultural Models

- Nuclear Safety Culture Model (NSC)

• Nuclear Safety Values, Behaviors & Practices

• Safety Conscious Work Environment

• Employee Concerns Program

- General Culture & Work Environment (GCWE)

- Leadership, Management and Supervision (Abridged) (LMS) 3/4 SYNERGYS Model for INPO Principles 3/4 SYNERGYS Model for NRC RIS 2006-13 3

Methodology Update - Rating Criteria

• Measuring site performance acceptability based on comparisons to the industry norms.

- Top Industry Quartile - Areas of Strength (AOS)

- Middle Industry Quartiles - Areas of Adequacy /

Competency (AOA)

- Low 3rd Industry Quartile - Opportunities for Improvement (OFI)

- Bottom Industry Quartile - Area in Need of Attention (ANA)

- Bottom Industry Decile - Area for Improvement (AFI) 4

Summary of Results 2009 Response Summary

• 96.5% Response Rate

• 95% Provided Organizational Affiliation 5

Palisades - NSC & GCWE Metric Results & Rankings NSC NS VB&P SCWE ECP GCWE Location Metric / Trend Metric / Trend Metric / Trend Metric / Trend Metric / Trend Palisades 4.45 4.37 4.67 4.43 4.22

- Description Strength Strength Strength Strength Strength

- Industry Rank 1st 1st 1st 1st 1st (quartile)

- Fleet Rank 1st 1st 1st 1st 1st (position / 9)

Entergy North 4.11 4.00 4.47 3.89 3.76 Composite +8.2% +9.6% +4.3% +12.1% +10.6%

4.08 3.96 4.46 3.87 3.71 Entergy Composite

+6.0% +6.9% +3.1% +9.2% +7.4%

• No trends for Palisades are shown as this is a baseline assessment for Palisades.

• 2006 to 2009 Trends are shown for Entergy Composite results.

6

Palisades Specific

• Survey Ratings for all Nuclear Safety Culture Questions and Models were measured as Areas of Strength.

• Survey Ratings for General Culture & Work Environment and Leadership, Management and Supervision Questions and Models were also measured as Areas of Strength.

• SYNERGY detected systematic positive bias in the ratings and cautioned that the results should not be considered fully accurate.

3/4 Recommended further validation of results.

3/4 Suggested addressing lower rated attributes.

3/4 Suggested addressing lower rated organizations as part of continuous improvement.

7

Palisades Specific

• NSC Weaknesses

- No Areas for Improvement, Area in Need of Attention, or Opportunities for Improvement were identified.

• NSC Lower Rated Areas (< 4.15)

- Contractor oversight

- Sufficient staffing

- Corrective Action Program feedback to those who identify issues.

- Correcting deficient procedures in a timely manner.

- Seeking new ideas and best practices from other sites and organizations.

- Implementing Self-assessment recommendations in a timely manner.

- Selected areas of SCWE receptiveness.

8

Palisades Specific

• GCWE / LMS Weaknesses

- No Areas for Improvement, Area in Need of Attention, or Opportunities for Improvement were identified.

• GCWE / LMS Lower Rated Areas (< 4.15)

- Change Management

- Effective Technical Training.

- General Communications

- Sufficient Sr. Management / Management Communication

- Sr. Management Visibility

- Middle Management Trust 9

• Communications of Results

- Executive Management was briefed by Synergy on fleet wide results

- Site lead teams were briefed by Synergy on site specific results

- Site lead team members briefed all-hands on site results

- Department managers brief workers on department results

• Action Planning

- Action Planning Guidelines and Action Plan Templates were developed and provided to the sites to ensure consistency and focus when developing action plans.

- The Corrective Action Program (CAP) is used to track each sites review of results and the development of action plans.

- Each site (NSA Director) reviews their site specific results to determine what will be addressed in their site action plan and for the need for specific department action plans.

- Fleet wide results were reviewed to determine common themes and areas appropriate for inclusion in the fleet wide action plan.

10

Summary of Actions Taken or Planned

• Action Planning (continued)

- Action plans are submitted to the VP Oversight for Management review.

- Periodic summary report of action plan status will be provided to Fleet Management.

• Palisades Specific Action Plan Focus Areas

- Survey Results Validation

- Corrective Action Feedback

- General Communications

- Reinforcement of Nuclear Safety Culture Principles

- Procedure Quality

- Supplemental Worker Oversight 11

Glossary of Terms

• CCI - Composite Cultural Indicator

• ENT - Entergy

• NSC - Nuclear Safety Culture

• GCWE - General Culture and Work Environment

• LMS - Leadership, Management and Supervision

• SCWE - Safety Conscious Work Environment

• NSVB&P - Nuclear Safety Values, Behaviors and Practices

• ECP - Employee Concerns Program 12