ML072990064

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Meeting Slides, Problem Identification & Resolution Cross-cutting Issue Status Meeting.
ML072990064
Person / Time
Site: Turkey Point  NextEra Energy icon.png
Issue date: 10/24/2007
From:
Florida Power & Light Co
To:
Office of Nuclear Reactor Regulation
Shared Package
ML072990052 List:
References
Download: ML072990064 (26)
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Text

Problem Identification & Resolution Cross-cutting Issue Status Meeting Turkey Point Nuclear Plant October 24, 2007 1

FPL Representatives Bill Webster - Vice President, Nuclear Operations South Region Bill Jefferson - Site Vice President, Turkey Point Mike Kiley* - Plant General Manager, Seabrook Station Kevin OHare - Performance Improvement Manager Jack Hamm - Plant Engineering Manager Jose Alvarez - Performance Improvement Department Paul Infanger - Licensing Manager Jim Connolly - Licensing Department

  • Turkey Point Plant General Manager as of January 1, 2008 2

Agenda

  • Overview
  • Corrective Action Program
  • Safety Conscious Work Environment Survey
  • Site Culture Survey
  • Improvement Plan
  • Road To Excellence
  • Closing Remarks 3

Overview

  • Florida Power & Light Company (FPL) is not satisfied with the past progress of its Corrective Action Program (CAP) improvements at Turkey Point
  • FPL recognizes the importance of promoting a healthy safety conscious work environment (SCWE) at Turkey Point
  • Actions have been taken to improve performance of the Turkey Point CAP and indications of improvement are evident 4

Corrective Action Program

  • Significant changes implemented in the CAP since the cross-cutting issue was identified:

- Department-level Corrective Action Review Boards established to ensure consistent application of CAP

- Corrective Action Program Coordinators (CAPCOs) qualifications were upgraded to provide effective monitoring and mentoring of CAP expectations

- Condition Report Oversight Group (CROG) reviews closed Mitigating Systems Performance Index (MSPI) system and switchyard evaluations and a sampling of corrective actions 5

Corrective Action Program Condition Reports (CR) Generated 13020 14000 12000 10491 10146 10000 7644 Number 8000 6000 4373 4000 2000 0

2003 2004 2005 2006 2007 YTD 6

Corrective Action Program NUMBER OF CONDITION REPORTS INITIATED TURKEYPOINT 14000 13020 12000 9839

  1. CRs Generated 10146 10000 8000 6000 4000 2000 0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2005 CRs Generated Monthly 2006 CRs Generated Monthly 2007 CRs Generated Monthly 2005 Cumulative Total 2006 Cumulative Total 2007 Cumulative Total 7

Corrective Action Program QUALITY OF CAUSE ANALYSIS STATION AVERAGE STATIONGOAL>80%

40 100 35 80 30 Percent Accept 25 60 Number 20 15 40 10 20 5

0 0 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07

  1. Reviewed # Rejected %of Reviewed Accepted GOAL 8

Corrective Action Program CONDITION REPORT EVALUATIONS BACKLOG SL1-3 Backlog 1000 800 821 600 400 200 0

Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 9

Corrective Action Program AVERAGE AGE OF OPEN EVALUATIONS 100 72.8 71.4 73.3 67.1 75 57.7 54.5 54.9 53.9 49.6 Days 50 25 0

Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Average Age 10

Corrective Action Program CONDITION REPORT CORRECTIVE ACTIONS BACKLOG 1500 1388 1300 Percentage 1100 900 700 500 300 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 11

Corrective Action Program

- Reduction of Frozen Scope for Maintenance, Operations and Engineering evaluations and actions CAP Backlog Reduction Evaluations and Actions (Operations, Engineering, & Maintenance) 2000 8/24/07 Projected 8/24/07 Actual 1800 Current Backlog 1600 1400

  1. Items in Backlog 1200 1000 800 600 400 200 0

8/ 2/ 4/ 6/ 9/

2/ 4/ 6/ 9/

20 /07 25 28 30 9/10 /0 22 4/ 7/ 9/ 1/

10 /1/07 /0 /0 8 /0

/07 8 8 7/ 8 08 08 08 21 08 10/2 2/ 3/ 5/ /0 11/1 2/07 07 17 19 8/ 8 10/1 12 12 /3/07 /08 /08 11/08 3/

/2 1/144/07

/08 08 12

Corrective Action Program Number of Repeat Condition Reports 50 45 36 40 35 25 Number 30 21 25 20 15 10 5

0 2005 2006 2007 YTD Year 13

SCWE

  • FPL believes a Safety Conscious Work Environment (SCWE) is essential to a healthy Corrective Action Program
  • SCWE surveys are conducted as a standard fleet practice
  • Turkey Point has taken an additional step and conducted a site Culture Survey
  • Turkey Point has benefited from both of these surveys 14

SCWE Survey

  • SCWE surveys were completed in 2005 and 2007
  • A standard industry survey developed by the Nuclear Energy Institute (NEI) was selected
  • The surveys were independently evaluated by Scantron Corporation
  • The survey used 20 statements. Participants were asked to determine whether they agreed with the statements on a four point scale.
1. Strongly Disagree
2. Somewhat Disagree
3. Somewhat Agree
4. Strongly Agree
  • High level of participation in survey (89%)
  • Actions from the survey are included in the Road to Excellence Plan 15

SCWE Survey

  • Several positives were identified Site personnel

- Understood their responsibility to identify problems and adverse conditions;

- Knew how to initiate a condition report using the electronic system; and

- Were familiar with the Employee Concerns Program

  • The areas with the highest level of disagreement were the following:

- Confidence that issues identified in CAP will be resolved in a timely and quality manner

- Comfort in challenging management decisions 16

SCWE Survey

  • The distribution of Turkey Points responses are similar to the FPL fleet and industry; however, the level of disagreement is higher at Turkey Point
  • The survey also indicated that some contractors did not understand how to initiate a condition report 17

SCWE Survey Summary Pareto of Comments Written in on SCWE Survey 175 99% 100%

n =176 90%

Does not include 93%

150 underteminable 86%

comments 80%

125 Concerns with the Corrective Action 70%

Program and Leadership account for 60%

100 86% of the written in comments. The ECP Number 89 51% program and resources account for an 50%

additional 13%.

75 63 40%

50 30%

20%

25 11 11 10%

2 0 0%

Leadership Resources Material Condition CAP ECP 18 18

Site Culture Survey

  • A culture survey was performed at Turkey Point to understand the drivers for attrition and improve organizational effectiveness
  • The survey was independently created by Human Synergistics and administered at Turkey Point with a site specific addendum that had questions which requested write-in answers
  • A review of the survey was performed and actions to address attrition issues are included in the Road To Excellence Plan 19

Site Culture Survey Supplemental Question B "Please indicate three reasons why you might leave your job at PTN" n = 1704 Major Categories Reasons 100%

1600 90% 90%

87%

1400 84%

80% 80%

76%

1200 70% 70%

63%

1000 60%

Number 53%

50%

800 677 40% 40%

600 30%

400 230 20%

159 176 200 122 103 10%

76 69 54 38 0 0%

Outside Cost of Living &

Career Not enough Other Resources Location Work Life Leadership Job Balance Opportunity opportunity detail Salary 20

Improvement Plan

  • Corrective action program

- Improve CR evaluation throughput

- Reduce CR action backlog

- Reduce CR actions greater than 200 days CAP Performance Targets 10/10/07 12/17/07 12/31/08 Average Age of Corrective Action 50 Days 47 Days 30 Days Evaluations CAP Action 1475 Actions 1375 Actions 950 Actions Backlog Number of Corrective 400 Actions 325 Actions 200 Actions Actions > 200 Days Old 21

Improvement Plan

  • Leadership

- Implemented routine 3Cs Meetings (Compliments, Communications, and Concerns)

- Implemented periodic Executive Leadership Meetings (CNO & FPL Group COO)

- MARC Training (Management Associated Results Company, Inc)

  • Identify target population, approximately 80 individuals (Due date: December 1, 2007)
  • Develop tailored MARC lesson plan for Turkey Point (Due date: January 31, 2008)
  • Complete MARC training classes for first 20 individuals (Due date: March 30, 2008) 22

Improvement Plan

  • Specialized SCWE Refresher Training

- Communicate and reaffirm the FPL Nuclear Division SCWE policy (NP-809) (Due date: November 22, 2007)

- Train managers and supervisors (Due date: December 14, 2007)

- Train employees (Due date: June 30, 2008)

- Conduct a SCWE survey in 2008

  • Employee Concerns Program (ECP)

- Perform a self assessment of the ECP for Turkey Point utilizing fleet resources (Due date: January 31, 2008) 23

24 Road To Excellence 25

Closing Remarks

  • Actions have been put into place to improve CAP performance
  • Defined targets and goals have been established for the CAP backlog
  • Additional resources are being applied to accelerate backlog reduction
  • Actions are included in the Road To Excellence Plan to improve and sustain CAP effectiveness and a safety conscious work environment 26
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