ML071900202

Summary of Meeting with Entergy Operations, Inc., Regarding Discussion of River Bend Station Plans for Improving Human Performance and Corrective Action Program

ML071900202
Person / Time
Site:	River Bend
Issue date:	07/09/2007
From:	Hay M NRC/RGN-IV/DRP/RPB-C
To:	Venable J Entergy Operations
References
Download: ML071900202 (8)

Text

UNITED STATES NUCLEAR REGULATORY C 0 M M I S S IO N REGION IV 6 1 1 RYAN PLAZA DRIVE, SUITE 400 ARLINGTON, TEXAS 76011-4005 J u l y 9, 2007 Joseph E. Venable Vice President of Operations Entergy Operations, Inc.

River Bend Station 5485 US Highway 61N St. Francisville, LA 70775

SUBJECT:

MEETING

SUMMARY

- DISCUSSION OF RIVER BEND STATION PLANS FOR IMPROVING HUMAN PERFORMANCE AND CORRECTIVE ACTION PROGRAM

Dear Mr. Venable:

This refers to the meeting conducted at the NRC Region IV Office, Arlington, Texas, on July 5 , 2007. The purpose of the meeting was to provide you an opportunity to present to the NRC your plans for improving performance in the areas of human performance and the corrective action program. Additional topics discussed included operational excellence initiatives, equipment reliability, and work management execution. The meeting attendance list and a copy of the presentation are included as Enclosures 1 and 2.

In accordance with Section 2.390 of the NRC's "Rules of Practice," Part 2, Title 10, Code of Federal Regulations, a copy of this letter and its enclosures will be available electronically for public inspection in the NRC's Public Document Room or from the Publically Available Records (PARS) component of NRC's document system (ADAMS). ADAMS is accessible from the NRC Webb site at http://www.nrc.aov/readins-rmjadams. html (the Public Electronic Reading Room).

Should you have any questions concerning this matter, we will be pleased to discuss them with you.

Sincerely, Michael C. Hay, Chic?

Project Branch C Division of Reactor Projects Docket: 50-458 License: NPF-47

Enclosures:

1. Attendance List

2. Licensee Presentation Slides

Entergy Operations, Inc. cc w/enclosures: Richard Penrod, Senior Environmental Executive Vice President and Scientist, State Liaison Officer Chief Operating Officer Office of Environmental Services Entergy Operations, Inc. Northwestern State University P.O. Box 31995 Russell Hall, Room 201 Jackson, MS 39286-1995 Natchitoches, LA 71497 Vice President Brian Almon Operations Support Public Utility Commission Entergy Operations, Inc. William B. Travis Building P.O. Box 31995 P.O. Box 13326 Jackson, MS 39286-1995 1701 North Congress Avenue Austin, TX 78701-3326 General Manager Plant Operations Jim Calloway Entergy Operations, Inc. Public Utility Commission of Texas River Bend Station 1701 N. Congress Avenue 5485 US Highway 61N Austin, TX 7871 1-3326 St. Francisville, LA 70775 Lisa R. Hammond, Chief Director, Nuclear Safety 4 Licensing Technological Hazards Branch Entergy Operations, Inc. National Preparedness Division 1340 Echelon Parkway FEMA Region VI Jackson, MS 39213-8298 800 N. Loop 288 Denton, TX 76209 Manager, Licensing Entergy Operations, Inc.

River Bend Station 5485 US Highway 61 N St. Francisville, LA 70775 The Honorable Charles C. Foti, Jr.

Attorney General Department of Justice State of Louisiana P.O. Box 94095 Baton Rouge, LA 70804-9005 H. Anne Plettinger 3456 Villa Rose Drive Baton Rouge, LA 70806 Bert Babers, President West Feliciana Parish Police Jury P.O. Box 1921 St. Francisville, LA 70775

Enc!osure 1 PUBLIC MEETING ATTENDANCE I LICENSEUFACILlTY Entergy Operations, Inc.

River Bend Station July 5, 2007; 1:00 p.m. (CDT)

LOCAT10 N Executive Conference Room Reaion IV Office 1 NAME (PLEASE PRINT) 0RGAN IZAT I0N

/

Page __ of -

PUBLIC MEETING ATTENDANCE I/ LICENSEUFACILITY Entergy Operations, Inc.

River Bend Station July 5, 2007; 1:00 p.m. (CDT)

LOCAT10N Executive Conference Room Region IV Office NAME (PLEASE PRINT) 0R GANI ZATI0N 3 e f r y c &J~,--A Page - of __

Agenda River Bend Stations Status of Substantive Cross-cutting +Objectives Jerry Roberts, Dlr. NSA Issues 4 PI&R Chrls Forpahl, Mgr CA&A July 5th, 2007 + HU Performance Eric Olson, GMPO

+ Sustained Performance Joe Venable, sr, VP Joe Venable Sr. Vice President, Operations Objectives 4 Provide Status of RBS Cross-cutting Issues:

- PI&R - Problem Identification Objectives +Actions and results achieved

-Human Performance - Error Prevention Jerry Roberts Techniques

+Causal determlnation results and actions to Director, NSA address issue (c Share our strategy for sustained perform a n ce PIR Cross-Cutting Issue Common Cause Results

.......The Issue.....................

1

+ Predominant Common Causes Issue - Not aggressively pursuing to resolution

-Initial problem diagnosis not Chris Forpahl identifying/rnisdiagnosing the problem Manager, Corrective Action & Assessments 1

Resolution - Resolution -

PIR Cross-Cutting Issue PIR Cross-Cutting Issue I ..................ORGANIZATIONAL ALIGNMENT......,,,,.. ......... I I ..................ORGANILATIONALALIGNMENT.....................

+ Key Corrective Actions +Process Changes

- S e t & Communicated Expectations -Emergent Issues Checklist

+Focus on behavloral changes -Improved CRG oversight of risk

+ Awareness/sensi tivity toward risk sensitive CRs

+Personnel Trainlng

- Problem Dlagnosls

- Department Performance Improvement

-Thought Process/mlndset

~ Coordinators

+Alignment of Site Management Resolution - Resolution -

PIR Cross-Cutting Issue PIR Cross-Cutting issue

............. MONITORING FOR RESULTS........................... .............. ,FINALIZE & REVIEW ..............................

+ QA Review-opportunity t o check and 4 Effectiveness Review adjust -Internal

+ Risk sensitivity reviews-results positive -Fleet Oversight and improving

+ 2007 PI&R Inspection-results consistent with station's assessment

+ INPO-improvement in problem identification/causal determination

+ Entergy 2007 Survey-problem identification a strong Resolution - Resolution -

PIR Cross-Cutting issue PIR Cross-Cutting Issue

......................... Whal's Different?.............................. ...................PoslUve Behavloral Examples ...........

I o CR initiation rate a t all time high in 2007 o RCIC instrumentation spiking

+ Higher standards being upheld in CRG + Recirculation Pump Discharge Valve

- More discusslon of each CR

- Increased focus on extent of condition + Condenser Water Boxes

- Thorough review of "overnight" CRs to ensure +Transformer Cooling prompt action if necessary

+ Mana ers commonly coaching each other + Feedwater Regulating Valve Isolation on CAB behaviors Valve

+ Craft personnel ahd Opera more CRs for trending pur 2

Resolution - Resolution -

PIR Cross-Cutting Issue PIR Cross-Cutting Issue

......................... New PIR aspwcts.............................. I ............. PIR Summary..................:...........

+Chart paper problems on Control +Site Values the Corrective Action Room recorders (10/19/06) Process 4 Spiking on Reactor Core Isolation 4 Knowledge of PIR cross-cutting issue Cooling transmitter (2004) has helped the site a n d fleet

+Ventilation heater in G-tunnel out of -More focus on problem identification service (2003-2006) -Improved sense of urgency a

- Established fleet-wide tool t appropriate behaviors Common Cause Overview

.............. Defining the Problem......... ........... I Human Performance + Problem Statement Cross-cutting Issue -Instances of ineffective human error prevention techniques have resulted in consequential impacts t o t h e station, "Ineffective Human Error Prevention Tech n i q u es" +Scope of review

-Events and Errors from 1/06 - 2/07 Eric Olson, GMPO rl -Error Precursors from 1/06 - 2/07 Common Cause Overview Key Corrective Actions

............................ Defining t h e Problem........ ........... .............. Addressing the Issue................

+ Binning Analysis Method .Q RBS 2007 Performance Improvement

-Causal Factors Plan-One of 4 Focus Areas

- H U Tools a n d Traps - Clarify Standards/Alignment

- NRC categories for cross-cutting aspects - Establish Line Ownership in h u m a n performance -Ensure Accountability 4 Conclusions -Operations Crew Performance Special

-Workers know tools b u t have not Focus Area consistently/rigorously used t h e m

-Inconsistent focus a n d error prevention b e h a v 3

Key Corrective Actions

.............. Addressing t h e I s s u e ..........,......,........,... I Measures / Monitoring

.............. Results..................l..l..l.ll.

I II

+ Fleet HU Action Plan

- Emphasis on sustained performance-I +Industrial Safety Injury Rates t HU Events n o t quick fix

-Blitz on HU tools +Consequential Error Rate

+Focused on one tool per week for 6 weeks + Non-Consequential Error Rate

+Not a one-time approach + HU Latent Organizational

- Focused coaching t o observe Weaknesses (LOWS) effectiveness of Blitz

- Evaluation of Supervisor coachin effectiveness St r at egy-T he P Ian Strategy for Sustained Performance Joe Venable Sr. Vice President River Bend Station Closing Remarks Joe Venable Sr. Vice President River Bend Station 4