ML060620597
| ML060620597 | |
| Person / Time | |
|---|---|
| Site: | Salem, Hope Creek  |
| Issue date: | 05/24/2004 |
| From: | Marc Ferdas NRC Region 1 |
| To: | Barber S, Dan Collins, Mel Gray, Malone G, Dan Orr, Passarelli A, Ted Wingfield NRC Region 1 |
| References | |
| FOIA/PA-2005-0194 | |
| Download: ML060620597 (26) | |
Text
Jamnes Wiggins - EG Leadership Presentation on SWEt Results _age 1ij From: Marc Ferdas l To: Anne Passarelli; Daniel Collins; Daniel Orr; George Malone; Mel Gray; Scott Barber; Theodore Wingfield Date: 5/24/04 7:16AM
Subject:
PSEG Leadership Presentation on SCWE Results Attached you will find the presentation being used by PSEG management to roll-out the results of their SCWE assessments.
On Friday, PSEG started to conduct group sessions w/ all levels of the organization. These meetings will continue over the next several days as the roll-out continues.
The presentation is honest and open, and provides an accurate description of the assessrrent results. It paints a picture that improvement is needed and Salem/Hope Creek performance is bottom quartile. The presentation also provides a list of the top 5 items PSEG will go after over the next several years to improve performance at the site. The five areas are: SCWE, Corrective Action, Work Management, Roles
& Responsibilities of Supervision at all Levels, Facilities/Housekeeping.
The last page of the presentation provides a time line describing PSEG's plans going forward in rolling out this information. They are looking to have a press release once the information hits ADA%1s and available to the public. We may need to coordinate w/ them on this.
-Marc S. Ferdas Resident Inspector - Hope Creek CC: A. Randolph Blough; Brian Holian; Daniel Holody; David Vito; Hubert J. Miller; James Wiggins; Richard Crlenjak; Wayne Lanning 7Z\
IC:VTEMP\GW)00Q01.TMP -- ___ PagI -1 Mail Envelope Properties (40B1D970.3CI: 22: 10166)
Subject:
PSEG Leadership Presentation on SCWE Results Creation Date: 5/24/04 7:16AM From: Marc Ferdas Created By: MSF2@nrc.gov Recipients kplpo.KPDO ARB CC (A. Randolph Blough)
BEH CC (Brian Holian)
DJH CC (Daniel Holody)
DJV CC (David Vito)
HJM1 CC (Hubert J. Miller)
JTW1 CC (James Wiggins)
RVC CC (Richard Crlenjak)
WDL CC (Wayne Lanning) owf4_po.OWFNDO DXC 1 (Daniel Collins) nrc.gov kplpo.KPDO AEP (Anne Passarelli)
GJM2 (George Malone)
GSB (Scott Barber)
JDO (Daniel Off)
MXG3 (Mel Gray)
TVW (Theodore Wingfield)
Post Office Route kplpo.KPDO owf4_po.OWFNDO kpl_po.KPDO nrc.gov Files Size Date & Time mgmt_assessmentrollout_052004.ppt 321024 05/24/04 06:56AM MESSAGE 1931 05/24/04 07:16AM Options Expiration Date: None Priority: Standard Reply Requested: No Return Notification: None
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______________ age Concealed
Subject:
No Security: Standard
Management Assessment Rollout Synergy Survey USA Assessment Independent Assessment Team (IAT)
I Improvement Model Synergy Assessment USA Assessment IAT Assessment Issues from the Assessments Focus Areas
, eAtWmI hAowte lof 2
2103 - Survey by Synergy 12/04 - USA Assessment
)5104 - IAT Assessment 3
Synergy Survey PSEG Nuclear Assessment Results Wtat=X 00"
Plant appears to be in a degraded condition due to long-standing and recurring problems Situation appears to be worsening Contributors:
- Work management program ineffectiveness
- Corrective action program timeliness and ineffectiveness
- Communications ineffectiveness
- Perceived lack of commitment 5
Nuclear Safety Culture Nuclear Safety Values, 3.54 Good 1 1th %
Behaviors, Practices Safety Conscious Work 4.31 Very Good to 11th %
Environment Excellent Employee Concerns Program 3.41 Adequate to Good 16th %
CAP program effectiveness ratings particularly low Confidence in employee concerns program needs improvement Workload appears to have an impact on our ability to resolve concerns Senior leadership commitment to resolve issues is not where it needs to be - "walking the talk" 6
General Culture/ 3.40 Adequate to 26 %
Work Environment Good Areas with lowest ratings
- Effectiveness of work management process
- General communications
- Change management
- Performance recognition
- Performance appraisal 7
Composite - LMS Behaviors / Practices 3.32 Adequate to 33%
Good Leadership Behaviors / Practices 3.19 Adequate 11 %
Business Management Behaviors / Practices 3.18 Adequate 11 %
Personnnel MAnangement eahaviors ! Prat-ices 'A .1 (Gonnrl AA %4 Areas with lowest ratings
- Confidence in management
- Management of resources
- Management of systems and processes
- Management of change
- Ineffectiveness of leadership to provide clear direction 8
-- t- -, N
- . - - - PSEG- N UCLEAR L LC USA Assessment Results PSEG Nuclear Assessment Results z..
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- - - .. i:4.e i0 PSE(-;::
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Overall - NO STRENGTHS Ratings given on a scale of 1 to 5 1 = Needs much improvement
'2 = Needs some imnrovement 3 = Competent 4 = Strength 5 = Exceptional 10
2.19 Plant Control 2.33 Equipment Reliability 2.40 Corrective Action Program 2.46 Monitoring I Trending 2.48 Work Management Process 2.60 Resource / Schedule 2.61 Management Involvement 2.61 Problem Identification - Questioning Attitude 2.70 Staff Capability 2.84 Safety Over Production 2.85 Oversight Capability 2.96 Operating Experience 11
Independent Assessment Team - IAT PSEG Nuclear Assessment Results
Ineedn Asesmn Team Revew Reviewed SCWE implications
- NRC's inspection record
- Corporate / site interface
- Events involving operational decision makina 13
Reviewed 20 Hope Creek & 28 Salem reports Conclusions - record reflects failure to
- Consistently translate engineering information into work documents
- Consistently take prompt and effective corrective action
- Adequately identify and properly classify procedural violations 14
Conclusions
- Perceived pressure from corporate to place production over conservative decision making
- Roles and responsibilities in the areas of HR, labor relations. budaet. and financial Dianning are not clear
- Employees perceive the incentive compensation process places a greater emphasis on production than on conservative decision-making 15
No events in the report involved reactor operations putting either the plant or public at risk 14 events identified sent mixed message to workforce regarding raising and addressing issues Events demonstrate some in management and the workforce:
- Place greater emphasis on production than conservative decision making
- Tolerate degraded equipment conditions
- Tnlprnte nronr.diirqI non-adhermncr 16
Some management personnel
- Do not clearly communicate standards or the rationale behind decisions
- Take actions or fail to take actions. causing a chilling effect on the willingness of certain employees to raise concerns
- Become involved in decisions more appropriately the responsibility of operations 17
L 22MS42Z.
Steam Leak Circ Water.
System Level Instrumenta-;
7x tlon Start-up i Without Fivebi oumps Feedwater Regulating X X X X X Valve Early Liftin g.
of Power operated X X X X X X X Relief Valve Head Vent PrOcedure IX Change _ _ _ _ _1 1 1 l 1 1____
18
Sub x x x Feei Pufn x x x x x x Vibr tion I 4 4 4 4 4 4 4 1 4 4 erator , x x x x x x x wast leak High Off Gas X Fiow~
Event X X XXXXX Turbine x x x x
§Bypass Valve X Los of (Core Monitoring X X X X X X X X SystemEi :i :
Lightning I Strike& iX X X
- _ _ _ __k __ ._ _ _ _ _ _ _ _ _J 19
- m%
I Reactivity Management Work Management 30 Corrective Action Program 4 1' Safety Conscious Work Environment 6 Rewards / Recognizing Behaviors 7 Eng. Work Management I Eng. Rigor I Design Control 8 Long standing equipment reliability 9 Facilities (Housekeeping I Material Condition) 10 Role I Effectiveness of Supervision at all levels 1i Operations Department doesn't trust Mgmt.
102 Communication (decision making and "Why's")
13 No accountability for not following processes 20
Production takes precedence over safety 15 Lack of individual accountability for outcomes 18 Don't have a Strategic Plan for workforce of future 19 HR related topics 20- Relationship as opposed to a process driven culture 21- Tolerance for low standards 22 TContractor oversight and control Corporate ISite inteface 241E ] Lack of visible Human Perf. Improvement Strategy 25 Perception that we don't have adequate resources 2610 Ineffective use of "Change Management" 2T Attitude toward QA 21
SCWE Corrective Action Synergy Survey Work Management USA Assessmen Roles and Responsibilities of IAT Assessment Supervision at all levels Facilities/
Housekeeping 22
May 21 Employee Rollouts May 21 Letter from Roy Anderson May 21 Assessment Documents on SCWE Web Page May 24 Hub Miller Visit / Interviews May 25 Operational Excellence Review (OER)
May 25 (TBD) Reports Posted on NRC Web Site on ADAMS May 25 (TBD) Cover Statement for Press May 25 (TBD) Local Officials Communications June 8 Bi-Weekly Manager's Communication Meeting June 15 Board of Directors Meeting at Nuclear June 16 All-Hands Meetinas June 16 NRC Public Meeting June 21 (TBD) Submit NRC Commitment Letter 23