ML040060257
| ML040060257 | |
| Person / Time | |
|---|---|
| Site: | Davis Besse  |
| Issue date: | 12/29/2003 |
| From: | Myers L FirstEnergy Nuclear Operating Co |
| To: | Office of Nuclear Reactor Regulation, NRC/RGN-III |
| References | |
| Download: ML040060257 (44) | |
Text
Davis-Besse Nuclear Power Station Human Performance Meeting 1 avis-Besse ar Power Station December 29, 2003
ovide our assessment and conclusions of responses in our afety Conscious Work Environment Survey
- Overall survey results continue to show improvement
- Several questions showed decline ommunicate our assessment of Operations performance
- Discuss operational areas requiring continued improvement
- Provide Corrective Actions to ensure consistent operator performance
- Provide our plan for Readiness Reviews and Effectiveness Assessments emonstrate the FENOC commitment to both Safe and ffective Plant Operation Lew Myers Chief Operating Officer - FENOC 2 avis-Besse ar Power Station December 29, 2003
Meeting Agenda afety Conscious Work Environment.Lew Myers
-Survey Review Team........Fred Von Ahn
-Corrective Actions.Lew Myers
-Actions to Monitor for EffectivenessLew Myers perational Performance......Mark Bezilla
-Implementation of Management Tools....Barry Allen
-Corrective Actions...Barry Allen
-Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools. Mark Bezilla Lew Myers Chief Operating Officer - FENOC 3 avis-Besse ar Power Station December 29, 2003
Background
ompleted SCWE Survey (November 3) 0% 25% 50% 75% 100%
August 2002 67 16 17 PILLAR 1 -- March 2003 85 9 6 WILLINGNESS TO November 2003 87 7 6 RAISE CONCERNS PILLAR 2 -- August 2002 51 23 26 NORMAL PROBLEM March 2003 76 15 9 RESOLUTION PROCESS November 2003 80 12 8 August 2002 65 20 15 PILLAR 3 --
March 2003 78 16 5 EMPLOYEE CONCERNS November 2003 79 14 7 PROGRAM August 2002 67 21 12 PILLAR 4 --
PREVENTING AND March 2003 84 12 4 DETECTING November 2003 88 9 3 RETALIATION November 2003 SCWE Survey
- Results 4
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Background
(continued) onclusions presented to NRC in December 0350 Meeting ecember 3) formation provided to site managers (November 21-ecember 8) ersonnel interviews conducted (December 11)
RC request for further information (December 19)
Lew Myers Chief Operating Officer - FENOC 5 avis-Besse ar Power Station December 29, 2003
Safety Conscious Work Environment Survey Review Team Fred Von Ahn Vice President - FENOC Oversight 6
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Purpose
- Respond to FENOCs November 2003 survey results
- Respond to NRCs questions raised on December 19th meeting regarding the results of the November 2003 Davis-Besse SCWE Survey 7
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SCWE Survey Review Team Charter To objectively and comprehensively evaluate the apparent decline in certain areas of the November 2003, Safety Conscious Work Environment (SCWE) survey, determine causes of the apparent decline, and develop corrective actions and plans to monitor effectiveness of those actions 8
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Team SCWE SURVEY REVIEW TEAM MEMBERSHIP YRS NAME COMPANY EXPERIENCE AREA OF EXPERTISE OHN GRIFFIN *** KESTREL GROUP 35 SCWE EXPERT AUL ZAFFUTS MORGAN LEWIS 11 SCWE EXPERT/LEGAL ONNIE LINCOLN LINCOLN CONSULTING 24 ORGANIZATIONAL DEVELOPMENT GROUP BEHAVIORAL SCIENCES LAN FOX LINCOLN CONSULTING 30 ORGANIZATIONAL DEVELOPMENT GROUP BEHAVIORAL SCIENCES INDA COOK LINCOLN CONSULTING GROUP 24 ORGANIZATIONAL DEVELOPMENT BEHAVIORAL SCIENCES
- TEAM LEADER FREDERICK VON AHN TEAM SPONSOR 9
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Objectives
- Describe Process Used To Collect and Evaluate Data
- Discuss Results of Data Evaluation
- Present Corrective Actions
- Discuss Mechanisms to Monitor Effectiveness 10 avis-Besse ar Power Station December 29, 2003
COMPREHENSIVE PROCESS METHODOLOGY NO APPROACH DATA DATA CONCLUSIONS &
METHODOLOGY COLLECTION EVALUATION RECOMMENDATIONS SURVEY RESULTS (See subprocess 1)
SURVEY COMMENTS CORRECTIVE MONITORING ACTIONS PLAN CHARTER PREVIOUS CORRECT ACT EXTERNAL FACTORS CA NOV FOLLOW UP EFFECTIVE?
INTERVIEWS FINAL REPORT EDVENTURES YES NO QA SIMULTANEOUS END SURVEY CHEMISTRY (TEAM 2)
MAINTENANCE (TEAM 3)
FOCUS GROUP FOCUS FURTHER QA INTERVIEWS INTERVIEW INTERVIEWS (TEAM 2)
(3 TEAMS) PEER CHECK NEEDED TEAM 1 JOHN/TERI PLANT ENG TEAM 2 CONNIE/PAUL (TEAM 3)
TEAM 3 LINDA/ALAN OPERATIONS (TEAM 1/2/3)
YES 11 avis-Besse ar Power Station December 29, 2003
FROM MAIN PROCESS DETAILED SURVEY DATA PROCESSING SURVEY RESULTS TO MAIN PROCESS SURVEY RESULTS VALIDATE EVALUATE DATA COMPARE SURVEY DATA (FORMULA DATA CHECK)
DETERMINE INTERVIEW PROCESS Operations MARCH (GRP/IND)
SURVEY Plant Engineering DATA Maintenance DETERMINE Maintenance Contractors APPROPRIATE PERCENTAGE OF Chemistry INTERVIEWEES Quality Assurance NOVEMBER SURVEY DATA ABSOLUTE FILTER FOR OR RELATIVE GROUPS NUMBERS Operations NORMALIZE Plant Engineering NUMBERS MAINTENANCE Chemistry Quality Assurance PERCENTAGE Design Engineering OR HEAD COUNT Project Management PROCESS STORED DATA PROCESS PROCESS DECISION 12 avis-Besse ar Power Station December 29, 2003
Focus Group Interviews
- Structured Interviews
- Experienced Interviewers
- Generally 6 -7 Interviewees per Group
- Forty-five Minutes to One Hour in Length 13 avis-Besse ar Power Station December 29, 2003
Substantial Population Interviewed Quality 77%
Chemistry 64%
Plant Engineering 59%
Operations 57%
Maintenance Contractors 54%
Maintenance 23%
14 avis-Besse ar Power Station December 29, 2003
Data Evaluation
- Section Themes Contributing to Less Positive Responses
- Cross Cutting Themes
- Comparison with Other Data
- Assessment of March Corrective Actions 15 avis-Besse ar Power Station December 29, 2003
Section Themes Contributing to Less Positive Responses
- OPERATIONS
- Work hours, Schedule Shift Rotation
- Not all Operational Activities in Schedule
- Auxiliary Feedwater Testing during NOP Test contributed to Schedule over Safety Response
- Effectiveness of communication and implementation of October Crew Realignment 16 avis-Besse ar Power Station December 29, 2003
Section Themes Contributing to Less Positive Responses
- PLANT ENGINEERING
-Management Comments
-Schedule Credibility (Preventive Maintenance)
-Low Condition Reports Threshold
-Work Hours 17 avis-Besse ar Power Station December 29, 2003
Section Themes Contributing to Less Positive Responses
- QUALITY ASSURANCE
-Two Specific Events During NOP Test Contributed to Schedule over Safety Response
-Perception that Management Does Not Fully Value QA Observations and Recommendations 18 avis-Besse ar Power Station December 29, 2003
Section Themes Contributing to Less Positive Responses
- CHEMISTRY
-Single Event Involving Work Scheduling Influenced Survey Results (resolved) 19 avis-Besse ar Power Station December 29, 2003
Section Themes Contributing to Less Positive Responses
- MAINTENANCE AND CONTRACTORS
-Work hours
-Confidence In Schedule
-Low Condition Reports Threshold 20 avis-Besse ar Power Station December 29, 2003
Cross Cutting Themes Contributing to Less Positive Responses
- Communications
- Work Hours
- Schedule Credibility
- Management Comments
- Low Condition Report Threshold 21 avis-Besse ar Power Station December 29, 2003
March Survey Effectiveness
- One Time Communication
- Minimal Follow up Actions
- Inconsistent Feedback 22 avis-Besse ar Power Station December 29, 2003
Survey Review Team Concludes that SCWE Supports Restart
- All Groups Exhibit Positive Responses to Questions
- ECP Response Positive
- Safety Issues are Being Raised & Addressed Using Corrective Action Program
- Workers Understand Their Responsibility to Raise Safety Concerns
- Workers Feel Free To Raise Concerns
- Convergent Validity Exists for Conclusions 23 avis-Besse ar Power Station December 29, 2003
Survey Review Team Identified Areas for Continued Improvement
- Change management process for:
-Management Decisions
-Actions Affecting Staff
-Corrective Action Program Expectations
- Employee Concerns Program & SCWE Review Team needs greater visibility 24 avis-Besse ar Power Station December 29, 2003
Corrective Actions Lew Myers Chief Operating Officer - FENOC 25 avis-Besse ar Power Station December 29, 2003
Strong Corrective Actions Taken Since November Survey anagers provided with section results anagers shared results of SCWE survey with employees enior management met with section managers terviewed employees on four specific questions ll-Hands Meetings held with employees plemented normal online scheduling process evelized the Operations Department Work Schedule dded Operations Work Activities to Daily Schedule 26 avis-Besse ar Power Station December 29, 2003
Strong Corrective Actions Taken Since November Survey ction taken to improve communications within Operations epartment oved the organization to an online organization and hedule nsured operators were given time off prior to heat-up eadiness reviews focused on general themes plemented continuous feedback dustry observers focusing on general themes anagers refreshed on SCWE hanges being made to the scheduling Nuclear Operating ocedure 27 avis-Besse ar Power Station December 29, 2003
SCWE Survey Review Team Additional Actions
- Periodic Refresher Training on SCWE Principles (Supervisors and Above)
- Hold Management Accountable for Leadership In Action behaviors
- Reinforce CAP Expectations and benefits of a high volume/low threshold system
- Effectively utilize Change Management
- Increase Visibility of ECP and SCWERT
- Develop and communicate section specific corrective action plans
- Develop 2004 work plan and schedule 28 avis-Besse ar Power Station December 29, 2003
Actions to Monitor for Effectiveness Real Time Feedback and Assessment Establish Process & Team to Address Emergent SCWE Issues Three Month Follow up Effectiveness Reviews Next Survey to be Performed 4th Quarter 2004 29 avis-Besse ar Power Station December 29, 2003
Conclusions SCWE at Davis-Besse Supports Restart SCWE is good at Davis-Besse SCWE continues to show improvement at Davis-Besse We will continue to improve our performance 30 avis-Besse ar Power Station December 29, 2003
Operational Performance Mark Bezilla Vice President - DBNPS 31 avis-Besse ar Power Station December 29, 2003
Desired Outcome is to Communicate Performance Assessment of Operations Discuss operational areas requiring continued improvement rovide Corrective Actions to ensure consistent operator erformance Discuss our Readiness Reviews and Effectiveness Assessments of Operational activities 32 avis-Besse ar Power Station December 29, 2003
Implementation of Management Tools Barry Allen Plant Manager 33 avis-Besse ar Power Station December 29, 2003
Implementation of Management Tools Needed Improvement
- Shift turnover and pre-job briefs
- Adherence to standards and expectations
- Administrative guidance compliance
- Awareness of system status
- Consistency of communications 34 avis-Besse ar Power Station December 29, 2003
Management Tools Prevents Challenges FENOC Vision:
People with a strong safety focus delivering top fleet operating performance 35 avis-Besse ar Power Station December 29, 2003
Implementation of Management Tools ssessment
-Site team formed
-Used Barrier Analysis, TAP Root, & HPES
-Determined standards in place meet industry standards roblem
-Operations department is not consistently implementing department expectations and standards auses
-Perception of some Operators that operations needed to execute their tasks in the time allotted versus taking the time needed to thoroughly prepare prior to execution
-Perception of some Operators that while administrative procedure statements are requirements, business practices statements were not 36 avis-Besse ar Power Station December 29, 2003
Actions Taken to Consistently Implement Management Tools Operations resources loaded and levelized within schedule Operations activities included within the schedule re-job briefs for significant operational activities included within the schedule re-job briefs for heatup activities have been validated Reaffirmed roles of Operations Support Center supervisor nd his team mproved communication between Operations management nd shift management Reinforced management expectations for preparation dentified individual ownership for Operations activities 37 avis-Besse ar Power Station December 29, 2003
Actions Taken to Consistently Implement Management Tools Written review criteria anchored for preparation Management oversight for significant operational activities iloting a real time system readiness assessment nstituted peer challenges (SLT) for significant operating ctivities Refresher training completed on conduct of operations ocused observation on areas needing improvement Daily phone call with FENOC executive leadership lant Engineering qualifications have been addressed Measuring & Test Equipment issues have been addressed 38 avis-Besse ar Power Station December 29, 2003
Actions to be Taken to Consistently Implement Management Tools Benchmark and enhance the procedure on pre-job briefs nhance pre-job checklist to address limits and precautions nd interlocks Align Operations section performance indicators with onduct of operations 39 avis-Besse ar Power Station December 29, 2003
Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools Mark Bezilla Vice President - DBNPS 40 avis-Besse ar Power Station December 29, 2003
Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools Mode 4/3 Readiness Review (completed) ost-RRATI effectiveness assessment, includes external eview of our assessed conclusions (in progress) ost heat-up effectiveness assessment including external eview of our assessment conclusion xecutive leadership team operations readiness review Mode 2/1 restart readiness reviews 41 avis-Besse ar Power Station December 29, 2003
Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools ost-start-up/prior to generator synchronization ffectiveness assessment and readiness review ost-generator synchronization/second feedwater pump nservice effectiveness assessment and readiness review ntegrated restart test plan critique approximately two weeks fter reaching 100% power An effectiveness review/personnel assessment pproximately four weeks after reaching 100% power 42 avis-Besse ar Power Station December 29, 2003
Conclusions
- Actions have been taken to ensure that the management tools are consistently implemented when performing operational activities 43 avis-Besse ar Power Station December 29, 2003
Closing Comments Lew Myers Chief Operating Officer - FENOC 44 avis-Besse ar Power Station December 29, 2003