ML040060257
| ML040060257 | |
| Person / Time | |
|---|---|
| Site: | Davis Besse  |
| Issue date: | 12/29/2003 |
| From: | Myers L FirstEnergy Nuclear Operating Co |
| To: | Office of Nuclear Reactor Regulation, NRC/RGN-III |
| References | |
| Download: ML040060257 (44) | |
Text
December 29, 2003 Davis-Besse Nuclear Power Station 1
Human Performance Meeting Davis-Besse Nuclear Power Station
December 29, 2003 Davis-Besse Nuclear Power Station 2
Desired Outcomes
- Provide our assessment and conclusions of responses in our Safety Conscious Work Environment Survey
- Overall survey results continue to show improvement
- Several questions showed decline
- Communicate our assessment of Operations performance
- Discuss operational areas requiring continued improvement
- Provide Corrective Actions to ensure consistent operator performance
- Provide our plan for Readiness Reviews and Effectiveness Assessments
- Demonstrate the FENOC commitment to both Safe and Effective Plant Operation Lew Myers Chief Operating Officer - FENOC
December 29, 2003 Davis-Besse Nuclear Power Station 3
Meeting Agenda Lew Myers Chief Operating Officer - FENOC
- Safety Conscious Work Environment.Lew Myers
-Survey Review Team........Fred Von Ahn
-Corrective Actions.Lew Myers
-Actions to Monitor for EffectivenessLew Myers
- Operational Performance......Mark Bezilla
-Implementation of Management Tools....Barry Allen
-Corrective Actions...Barry Allen
-Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools. Mark Bezilla
December 29, 2003 Davis-Besse Nuclear Power Station
4 Background
- Completed SCWE Survey (November 3)
Legend:
PILLAR 1 --
WILLINGNESS TO RAISE CONCERNS PILLAR 2 --
NORMAL PROBLEM RESOLUTION PROCESS PILLAR 3 --
EMPLOYEE CONCERNS PROGRAM PILLAR 4 --
PREVENTING AND DETECTING RETALIATION 65 15 78 79 August 2002 March 2003 November 2003 14 7
August 2002 March 2003 November 2003 August 2002 March 2003 November 2003 51 76 80 26 23 15 9
12 8
16 17 67 6
9 85 87 7
6 21 12 12 4
9 3
20 16 5
August 2002 March 2003 November 2003 67 84 88 50%
25%
0%
100%
75%
November 2003 SCWE Survey Results
December 29, 2003 Davis-Besse Nuclear Power Station
5 Background
(continued)
- Conclusions presented to NRC in December 0350 Meeting (December 3)
- Information provided to site managers (November 21-December 8)
- Personnel interviews conducted (December 11)
- NRC request for further information (December 19)
Lew Myers Chief Operating Officer - FENOC
December 29, 2003 Davis-Besse Nuclear Power Station 6
Fred Von Ahn Vice President - FENOC Oversight Safety Conscious Work Environment Survey Review Team
December 29, 2003 Davis-Besse Nuclear Power Station 7
Purpose
- Respond to FENOCs November 2003 survey results
- Respond to NRCs questions raised on December 19th meeting regarding the results of the November 2003 Davis-Besse SCWE Survey
December 29, 2003 Davis-Besse Nuclear Power Station 8
SCWE Survey Review Team Charter To objectively and comprehensively evaluate the apparent decline in certain areas of the November 2003, Safety Conscious Work Environment (SCWE) survey, determine causes of the apparent decline, and develop corrective actions and plans to monitor effectiveness of those actions
December 29, 2003 Davis-Besse Nuclear Power Station 9
Team JOHN GRIFFIN ***
PAUL ZAFFUTS CONNIE LINCOLN ALAN FOX LINDA COOK KESTREL GROUP MORGAN LEWIS LINCOLN CONSULTING GROUP LINCOLN CONSULTING GROUP LINCOLN CONSULTING GROUP
- TEAM LEADER FREDERICK VON AHN TEAM SPONSOR SCWE SURVEY REVIEW TEAM MEMBERSHIP SCWE EXPERT SCWE EXPERT/LEGAL ORGANIZATIONAL DEVELOPMENT BEHAVIORAL SCIENCES ORGANIZATIONAL DEVELOPMENT BEHAVIORAL SCIENCES ORGANIZATIONAL DEVELOPMENT BEHAVIORAL SCIENCES NAME COMPANY AREA OF EXPERTISE YRS EXPERIENCE 35 24 11 30 24
December 29, 2003 Davis-Besse Nuclear Power Station 10 Objectives
- Describe Process Used To Collect and Evaluate Data
- Discuss Results of Data Evaluation
- Present Corrective Actions
- Discuss Mechanisms to Monitor Effectiveness
December 29, 2003 Davis-Besse Nuclear Power Station 11 DATA COLLECTION FOCUS GROUP INTERVIEWS (3 TEAMS)
CHARTER DATA EVALUATION SURVEY RESULTS (See subprocess 1)
PREVIOUS CORRECT ACT SURVEY COMMENTS NOV FOLLOW UP INTERVIEWS EXTERNAL FACTORS COMPREHENSIVE PROCESS METHODOLOGY EDVENTURES FINAL REPORT CORRECTIVE ACTIONS CONCLUSIONS &
RECOMMENDATIONS TEAM 1 JOHN/TERI TEAM 2 CONNIE/PAUL TEAM 3 LINDA/ALAN MONITORING PLAN APPROACH METHODOLOGY CA EFFECTIVE?
END YES FOCUS INTERVIEW PEER CHECK OPERATIONS (TEAM 1/2/3)
QA (TEAM 2)
PLANT ENG (TEAM 3)
MAINTENANCE (TEAM 3)
NO NO QA SIMULTANEOUS SURVEY CHEMISTRY (TEAM 2)
FURTHER INTERVIEWS NEEDED YES
December 29, 2003 Davis-Besse Nuclear Power Station 12 DETAILED SURVEY DATA PROCESSING MARCH SURVEY DATA NOVEMBER SURVEY DATA EVALUATE SURVEY DATA COMPARE DATA ABSOLUTE OR RELATIVE NUMBERS NORMALIZE NUMBERS VALIDATE DATA (FORMULA CHECK)
FILTER FOR GROUPS FROM MAIN PROCESS SURVEY RESULTS TO MAIN PROCESS SURVEY RESULTS PERCENTAGE OR HEAD COUNT PROCESS STORED DATA DECISION PROCESS PROCESS DETERMINE APPROPRIATE PERCENTAGE OF INTERVIEWEES DETERMINE INTERVIEW PROCESS (GRP/IND)
Operations Chemistry MAINTENANCE Quality Assurance Operations Chemistry Maintenance Quality Assurance Plant Engineering Maintenance Contractors Design Engineering Plant Engineering Project Management
December 29, 2003 Davis-Besse Nuclear Power Station 13 Focus Group Interviews
- Structured Interviews
- Experienced Interviewers
- Generally 6 -7 Interviewees per Group
- Forty-five Minutes to One Hour in Length
December 29, 2003 Davis-Besse Nuclear Power Station 14 Maintenance 23%
Maintenance Contractors 54%
Operations 57%
Plant Engineering 59%
Chemistry 64%
Quality 77%
Substantial Population Interviewed
December 29, 2003 Davis-Besse Nuclear Power Station 15
- Section Themes Contributing to Less Positive Responses
- Cross Cutting Themes
- Comparison with Other Data
- Assessment of March Corrective Actions Data Evaluation
December 29, 2003 Davis-Besse Nuclear Power Station 16 Section Themes Contributing to Less Positive Responses
- OPERATIONS
- Work hours, Schedule Shift Rotation
- Not all Operational Activities in Schedule
- Auxiliary Feedwater Testing during NOP Test contributed to Schedule over Safety Response
- Effectiveness of communication and implementation of October Crew Realignment
December 29, 2003 Davis-Besse Nuclear Power Station 17
- PLANT ENGINEERING
-Management Comments
-Schedule Credibility (Preventive Maintenance)
-Low Condition Reports Threshold
-Work Hours Section Themes Contributing to Less Positive Responses
December 29, 2003 Davis-Besse Nuclear Power Station 18
- QUALITY ASSURANCE
-Two Specific Events During NOP Test Contributed to Schedule over Safety Response
-Perception that Management Does Not Fully Value QA Observations and Recommendations Section Themes Contributing to Less Positive Responses
December 29, 2003 Davis-Besse Nuclear Power Station 19
- CHEMISTRY
-Single Event Involving Work Scheduling Influenced Survey Results (resolved)
Section Themes Contributing to Less Positive Responses
December 29, 2003 Davis-Besse Nuclear Power Station 20
- MAINTENANCE AND CONTRACTORS
-Work hours
-Confidence In Schedule
-Low Condition Reports Threshold Section Themes Contributing to Less Positive Responses
December 29, 2003 Davis-Besse Nuclear Power Station 21 Cross Cutting Themes Contributing to Less Positive Responses
- Communications
- Work Hours
- Schedule Credibility
- Management Comments
- Low Condition Report Threshold
December 29, 2003 Davis-Besse Nuclear Power Station 22 March Survey Effectiveness
- One Time Communication
- Minimal Follow up Actions
- Inconsistent Feedback
December 29, 2003 Davis-Besse Nuclear Power Station 23 Survey Review Team Concludes that SCWE Supports Restart
- All Groups Exhibit Positive Responses to Questions
- ECP Response Positive
- Safety Issues are Being Raised & Addressed Using Corrective Action Program
- Workers Understand Their Responsibility to Raise Safety Concerns
- Workers Feel Free To Raise Concerns
- Convergent Validity Exists for Conclusions
December 29, 2003 Davis-Besse Nuclear Power Station 24 Survey Review Team Identified Areas for Continued Improvement
- Change management process for:
-Management Decisions
-Actions Affecting Staff
-Corrective Action Program Expectations
- Employee Concerns Program & SCWE Review Team needs greater visibility
December 29, 2003 Davis-Besse Nuclear Power Station 25 Corrective Actions Lew Myers Chief Operating Officer - FENOC
December 29, 2003 Davis-Besse Nuclear Power Station 26 Strong Corrective Actions Taken Since November Survey
- Managers provided with section results
- Managers shared results of SCWE survey with employees
- Senior management met with section managers
- Interviewed employees on four specific questions
- All-Hands Meetings held with employees
- Implemented normal online scheduling process
- Levelized the Operations Department Work Schedule
- Added Operations Work Activities to Daily Schedule
December 29, 2003 Davis-Besse Nuclear Power Station 27 Strong Corrective Actions Taken Since November Survey
- Action taken to improve communications within Operations Department
- Moved the organization to an online organization and schedule
- Ensured operators were given time off prior to heat-up
- Readiness reviews focused on general themes
- Implemented continuous feedback
- Industry observers focusing on general themes
- Managers refreshed on SCWE
- Changes being made to the scheduling Nuclear Operating Procedure
December 29, 2003 Davis-Besse Nuclear Power Station 28 SCWE Survey Review Team Additional Actions
- Periodic Refresher Training on SCWE Principles (Supervisors and Above)
- Hold Management Accountable for Leadership In Action behaviors
- Reinforce CAP Expectations and benefits of a high volume/low threshold system
- Effectively utilize Change Management
- Increase Visibility of ECP and SCWERT
- Develop and communicate section specific corrective action plans
- Develop 2004 work plan and schedule
December 29, 2003 Davis-Besse Nuclear Power Station 29 Actions to Monitor for Effectiveness
- Real Time Feedback and Assessment
- Establish Process & Team to Address Emergent SCWE Issues
- Three Month Follow up Effectiveness Reviews
- Next Survey to be Performed 4th Quarter 2004
December 29, 2003 Davis-Besse Nuclear Power Station 30 Conclusions SCWE at Davis-Besse Supports Restart
- SCWE is good at Davis-Besse
- SCWE continues to show improvement at Davis-Besse
- We will continue to improve our performance
December 29, 2003 Davis-Besse Nuclear Power Station 31 Operational Performance Mark Bezilla Vice President - DBNPS
December 29, 2003 Davis-Besse Nuclear Power Station 32 Desired Outcome is to Communicate Performance Assessment of Operations
- Discuss operational areas requiring continued improvement
- Provide Corrective Actions to ensure consistent operator performance
- Discuss our Readiness Reviews and Effectiveness Assessments of Operational activities
December 29, 2003 Davis-Besse Nuclear Power Station 33 Implementation of Management Tools Barry Allen Plant Manager
December 29, 2003 Davis-Besse Nuclear Power Station 34 Implementation of Management Tools Needed Improvement
- Shift turnover and pre-job briefs
- Adherence to standards and expectations
- Administrative guidance compliance
- Awareness of system status
- Consistency of communications
December 29, 2003 Davis-Besse Nuclear Power Station 35 FENOC Vision:
People with a strong safety focus delivering top fleet operating performance Consistent Implementation of Management Tools Prevents Challenges
December 29, 2003 Davis-Besse Nuclear Power Station 36
- Assessment
-Site team formed
-Used Barrier Analysis, TAP Root, & HPES
-Determined standards in place meet industry standards
- Problem
-Operations department is not consistently implementing department expectations and standards
- Causes
-Perception of some Operators that operations needed to execute their tasks in the time allotted versus taking the time needed to thoroughly prepare prior to execution
-Perception of some Operators that while administrative procedure statements are requirements, business practices statements were not Implementation of Management Tools
December 29, 2003 Davis-Besse Nuclear Power Station 37
- Operations resources loaded and levelized within schedule
- Operations activities included within the schedule
- Pre-job briefs for significant operational activities included within the schedule
- Pre-job briefs for heatup activities have been validated
- Reaffirmed roles of Operations Support Center supervisor and his team
- Improved communication between Operations management and shift management
- Reinforced management expectations for preparation
- Identified individual ownership for Operations activities Actions Taken to Consistently Implement Management Tools
December 29, 2003 Davis-Besse Nuclear Power Station 38
- Written review criteria anchored for preparation
- Management oversight for significant operational activities
- Piloting a real time system readiness assessment
- Instituted peer challenges (SLT) for significant operating activities
- Refresher training completed on conduct of operations
- Focused observation on areas needing improvement
- Daily phone call with FENOC executive leadership
- Plant Engineering qualifications have been addressed
- Measuring & Test Equipment issues have been addressed Actions Taken to Consistently Implement Management Tools
December 29, 2003 Davis-Besse Nuclear Power Station 39
- Benchmark and enhance the procedure on pre-job briefs
- Enhance pre-job checklist to address limits and precautions and interlocks
- Align Operations section performance indicators with conduct of operations Actions to be Taken to Consistently Implement Management Tools
December 29, 2003 Davis-Besse Nuclear Power Station 40 Mark Bezilla Vice President - DBNPS Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools
December 29, 2003 Davis-Besse Nuclear Power Station 41
- Mode 4/3 Readiness Review (completed)
- Post-RRATI effectiveness assessment, includes external review of our assessed conclusions (in progress)
- Post heat-up effectiveness assessment including external review of our assessment conclusion
- Executive leadership team operations readiness review
- Mode 2/1 restart readiness reviews Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools
December 29, 2003 Davis-Besse Nuclear Power Station 42
- Post-start-up/prior to generator synchronization effectiveness assessment and readiness review
- Post-generator synchronization/second feedwater pump inservice effectiveness assessment and readiness review
- Integrated restart test plan critique approximately two weeks after reaching 100% power
- An effectiveness review/personnel assessment approximately four weeks after reaching 100% power Ongoing Readiness Reviews and Effectiveness Assessments to Ensure Consistent Implementation of Management Tools
December 29, 2003 Davis-Besse Nuclear Power Station 43 Conclusions
- Actions have been taken to ensure that the management tools are consistently implemented when performing operational activities
December 29, 2003 Davis-Besse Nuclear Power Station 44 Closing Comments Lew Myers Chief Operating Officer - FENOC