ML003679068
| ML003679068 | |
| Person / Time | |
|---|---|
| Issue date: | 01/20/2000 |
| From: | Reiter S NRC/OCIO |
| To: | |
| References | |
| Download: ML003679068 (24) | |
Text
1 COMMISSION BRIEFING OFFICE OF CHIEF INFORMATION OFFICER January 20, 2000 Stuart Reiter, Acting Chief Information Officer
2 Agenda Overview of OCIO Organization and Functions Drivers and Stakeholder Alignment Services and Programs Overview Performance Plans
3 OCIO Organization
4 OCIO Business and Technology Drivers Business Drivers How can Offices use technology to be more Effective and Efficient?
- Offices Redefining Goals and Strategies through PBPM
- Current Solutions may not cut it and new initiatives likely Technology Drivers How does the rapid change in technology bring opportunities for change, force change?
- Pervasive Networks/Web based computing/Electronic Commerce
- Vendor Push
- Opportunities for OCIO and our Stakeholders
5 OCIO Stakeholder Alignment How does OCIO ensure its services and programs are aligned with its Stakeholders needs?
We have institutionalized a Partnering Framework
- Information Technology Business Council
- Executive Council
- Business Sponsorship
- Business Area Teams
- Capital Planning and Investment Control
6 Services and Programs Overview Services Our goal is to be a world class service provider We provide services to NRCs Staff & NRCs External Stakeholders
- Prepare, reproduce, and distribute documents
- Operate and maintain web site
- FOIA
- Public Document Room (PDR)
- Technical Reference Library
- Help Desk
- Computer Operations
- Voice, Data, Video Communications
- IT Security Services
7 Services and Programs Overview Programs In our program support role, we:
- Oversee Clinger Cohen Act compliance
- Advise agency head on IT status and issues
- Coordinate IT Architecture and Standards
- Dialogue with ITBC for agencywide perspective
- Manage Systems Development Methodology
- Manage CISSCO Contract Services
- Provide Technical Project Management
- Coordinate integration into infrastructure
- Operate and maintain systems Major Non-OCIO Office Sponsored Programs include: STARFIRE, RPS, GLTS
8 Services and Programs Overview Programs We sponsor programs, in this role we are change agents We sponsor programs across our divisions
- Applications
- Infrastructure
- Planning
- Information Management (ADAMS)
Select program highlights follow
9 OCIO Services and Programs Programs-Applications Y2K
- Completed ahead of schedule
- Under budget
- Graded A and Ranked 2nd for all federal agencies
- Some minor issues surfaced Electronic Information Exchange (EIE)
- Securely send and receive information electronically
- Authentication (Digital Signaturing)
- Pilots underway
10 OCIO Services and Programs Programs-Infrastructure Resident Inspector Site Expansion Program (RISE)
- Connected 70 resident inspector sites
- Completed early
- Happy customers NRC Office Suite
- We may have a vulnerability here
- Vendor health
- Market position
- Assess impact on applications software, infrastructure, staff productivity and training
11 OCIO Services and Programs Programs-Infrastructure FTS 2001
- Current voice/data contract expired in December
- Migration by service line underway - throughout 2000
- Emergency response services affected
- We will see reduced costs Infrastructure Services and Support Contract (ISSC)
- Current network services/support contract expires April 2001
- Opportunity to consolidate and optimize services
- Benchmark current services
- Consider performance-based contracting
12 OCIO Services and Programs Programs-Planning Staff Training
- Completed OCIO skills assessment
- Completed IT training for NRC management
- Focus on closing agency IT skill gap
13 OCIO Information Management Program Internal and External Web Site Redesign Initiatives Programs - IMD WEB Need improvement in our Web site
- Establishing objectives
- Reviewing best practices
- Involving stakeholders and experts
- Status report on External Site Redesign due to Commission 2/15/00
14 OCIO Services and Programs ADAMS (Agencywide Document Access and Management System)
Two year program for agency modern document management capability Replaces numerous agency document and text management systems Improves staff and public access to NRC documents Establishes ADAMS as approved electronic recordkeeping system
15 OCIO Services and Programs ADAMS Business Functions
- Receive documents electronically
- Distribute documents electronically
- Route documents for collaborative review and concurrence
- Organize, search for, view documents at desktop
- Public access to search, view, order documents electronically
- Manage official agency records in electronic form
16 OCIO Services and Programs ADAMS Status Production Roll-out Underway
- Operations began on November 1, 1999
- Over 15,000 documents processed electronically to date
- Public access to ADAMS Main Library established
- Expanded customer support in place
- Document capture stations at HQ and regions in place
17 OCIO Services and Programs ADAMS Issues Public Issues
- One-time software download/access
- Education: ADAMS is not a Web based application
- ADAMS Positioning (PDR, Web, ADAMS)
- PDR as Tier 1 Help Desk
- Out-reach on firewall issues
- Backlog resolved Staff Issues
- Time gap training-operations
- Template development
- Learning curve/new roles
18 OCIO Services and Programs ADAMS Production Plans
19 OCIO Performance Current Strategy Current Measures focus on:
- Infrastructure
- Customer Service and Satisfaction
- CPIC Project Milestones and Financials Current Measures include:
- FOIA response time (Median 17 working days)
- Availability of agency network servers (99.75%
availability)
- Survey of staff satisfaction with information (3.6 out of 5.0)
20 Looking Ahead
21 OCIO Performance Extended Strategy Need Extended Strategy to improve linkage to Strategic Plan, Customer Goals Are we effective?
- Are we delivering the right services?
- Are we providing services at the right level?
- Use Service Level Agreement approach Are we efficient?
- Are our costs competitive with other federal agencies, with the private sector?
- Use benchmarking, best practices
22 OCIO Planning Focus Close the IT skill gap Couple IT planning and PBPM Provide necessary infrastructure Enable electronic commerce Improve public confidence through information accessibility Achieve efficiency gains promised by IT
23 Our Vision Being a Valued Partner in:
- Maintaining safety...
- Increasing public confidence...
- Improving efficiency, effectiveness...
- Reducing unnecessary burden...
24 Summary We are not an island, we respond to business and technology drivers Stakeholder input is vital to our success We will be efficient and effective service providers We will be efficient and effective change agents We have a clear focus and vision Being a valued partner,...